As of 16 December 2024, the Shared Responsibility Framework ("SRF") which sets out the roles and accountabilities of Consumers, Financial Institutions and Telecommunications companies for losses arising from a defined scope of phishing scams has come into effect. Crypto.com, built on a solid foundation of security, privacy and compliance; is committed to investigate all phishing/scam cases thoroughly along with our telecommunication partners to reach an equitable conclusion for our users.

To report any phishing/scam cases, please contact our 24/7 Customer Service team.

For information on the announcement of the SRF framework, please visit - https://www.imda.gov.sg/resources/press-releases-factsheets-and-speeches/press-releases/2024/implementation-of-shared-responsibility-framework