Skip to main content

Information on Shared Responsibility Framework and Phishing/Scam Cases

Updated over 10 months ago

As of 16 December 2024, the Shared Responsibility Framework ("SRF") which sets out the roles and accountabilities of Consumers, Financial Institutions and Telecommunications companies for losses arising from a defined scope of phishing scams has come into effect. Crypto.com, built on a solid foundation of security, privacy and compliance; is committed to investigate all phishing/scam cases thoroughly along with our telecommunication partners to reach an equitable conclusion for our users.

To report any phishing/scam cases, please contact our 24/7 Customer Service team.

Did this answer your question?