Deposits:
How do I activate USD fiat transfers?
USD fiat transfers can be activated in either the Wallet or Bank Transfer pages in the Crypto.com Exchange.
Wallet
Click Wallet in the left navigation panel and select Deposit in the USD row under the ‘Coin’ column
Choose Bank Transfer in the pop-up window that appears
You may be prompted to read and accept the Terms and Conditions if you have not done so already
USD fiat transfers will be activated once you have accepted the Terms and Conditions
Bank Transfer
Select Bank Transfer after clicking the top right Profile icon. Select the Transfer Method tab
Select Activate in the USD row
You may be prompted to read and accept the Terms and Conditions if you have not done so already
USD fiat transfers will be activated once you have accepted the Terms and Conditions
Please contact your Account Manager if you are unable to activate USD fiat transfers after completing the steps above, or encounter any difficulties during this process.
How do I link a CUBIX bank account to my Crypto.com Exchange account?
Activate USD fiat transfers.
Go to the Bank Transfer page via the Profile icon (top-right).
Under the Bank Accounts tab, click Add Bank Account and select CUBIX.
Enter your CUBIX account details as prompted.
Log in to the Customer Bank portal and add our CUBIX account details in your address book.
You’ll receive an email confirmation once the account is linked and verified.
How do I deposit USD from my bank account to my Crypto.com Exchange account via CUBIX?
After you have activated USD fiat transfers, navigate to the Wallet page
Click Deposit in the USD row under the ‘Coin’ column
Select Bank Transfer in the Fiat section
If you have not linked your CUBIX bank account, you will be prompted to do so.
If you have linked your bank account information before, you will be prompted to select the account that you’re depositing USD from. Please ensure that you select a CUBIX account.
Click View Deposit Details and make a bank transfer via CUBIX from the Customer Bank portal to the account shown in the ‘Deposit Details’ pop-up window.
For seamless transfers, please ensure you deposit USD from the CUBIX bank account which you have selected. If these details are incorrect, your deposit request may be rejected.
Is there a fee to deposit USD to the Crypto.com Exchange?
No, Crypto.com does not charge institutional clients a deposit fee. However, your bank may apply a processing fee. Please reach out to your banking institution for more information regarding this processing fee.
Are there any CUBIX deposit limits for USD?
No, there is no upper deposit limit for institutional clients. However, the minimum amount required per deposit is US$500.
Please note that a US$40 administration fee will be applied to every return of an erroneous USD deposit.
How long do CUBIX deposits take to process?
Deposits via CUBIX are typically processed within one business day.
Withdrawals:
How do I withdraw USD to my bank account via CUBIX?
USD withdrawals will be activated after you linked your CUBIX bank account. Please refer to the Deposits FAQ section above to learn more about linking a CUBIX bank account.
Click Withdraw in the USD row under the ‘Coin’ column
Select Bank Transfer in the Fiat section
You will be prompted to pick the bank account which you wish to withdraw your USD to. Please ensure that you select a CUBIX bank account.
Enter the amount you wish to withdraw (Min.: US$500; Max.: US$5M daily)
Click Review Withdrawal
Review and confirm your withdrawal request
Is there a withdrawal fee for USD via CUBIX?
No, Crypto.com does not charge institutional clients a withdrawal fee via CUBIX.
How long does it take to make a withdrawal?
Withdrawals via CUBIX will be processed within one business day.
What are the withdrawal limits for USD?
The withdrawal limits for USD are as follows:
Daily withdrawal limit: US$5 million
Minimum amount per withdrawal: US$500
General Questions and Tips
How many bank accounts can I link to my Crypto.com Exchange account for USD transfers?
Up to five bank accounts can be linked to your Exchange account for USD transfers. You will have to unlink one if you have reached your account limit and would like to add a new one. Pending accounts count towards your maximum account limit. However, rejected accounts do not.
For institutional clients, the number of bank accounts linked to your Exchange account for EUR transfers does not count towards your USD bank account limit. If you already have five bank accounts linked to your Exchange account for EUR transfers, you will still be able to link up to five bank accounts for USD transfers.
How can I unlink a bank account?
Go to Bank Transfer via the left navigation panel to view your list of Verified, Pending, and Rejected bank accounts. You will see a Delete option next to the bank account. Click it to unlink that particular bank account.