All Collections Visa Card Visa Card- Lost/Stolen/Replacement
What Additional Details Should I Know About My Visa Card?
What Additional Details Should I Know About My Visa Card?

Information about exchange rates, lost or damaged card, prepaid or supplementary card, account closure fee

Valery avatar
Written by Valery
Updated over a week ago

What happens if my Visa Card is lost or damaged?

Lost Card

Please freeze your Visa Card in the App immediately and contact our support team via in-app/website live chat or email: [email protected]. Please note a replacement card fee may apply.

How to freeze your Visa Card

  1. On the Card page, tap on the card icon (upper right-hand corner)

    2. Tap Freeze

Damaged Card

Please contact our support team via in-app/website live chat or email: [email protected].  There is a chance we will be charging a replacement card fee. Detailed information will be listed in the T&C when the cards are ready to be shipped.

Card Undeliverable

If your Visa card is undeliverable to the address that was confirmed during your physical card registration you will receive a notice via email. Upon receiving that notice you will be asked to reach out to us to either confirm your address or update it as needed.

What protection exists if someone steals my wallet and has the card?

As a cardholder, you will be able to block it instantly from the App. There are daily velocity limits on the number of transactions and volumes. Suspicious activity (ie. online purchase higher than the customer's average ticket size at a new merchant) is likely to be caught by our processing platform, resulting in declined transactions. Finally, as a cardholder, you will be able to file a chargeback just like you would with your credit card.

Why do I still need to insert a PIN or Swipe card for contactless transactions?

Strong Customer Authentication is required at the point of sale subject to the following conditions:

  • Greater than £100 / €50: The value of the transaction must exceed £100 / €50, and either

  • Total Amount of Consecutive Contactless Transactions greater than £300 / €150: The cumulative monetary amount of consecutive contactless transactions without a PIN must not exceed £300 / €150; or

  • More than 5 consecutive contactless transactions: The number of consecutive contactless transactions since the last usage of a PIN must not exceed five

Once you have used a PIN to authenticate a transaction, the count will be reset to zero.

Why is it called a prepaid card and not a debit card?

For all practical purposes, a prepaid card and a debit card are the same. The difference is that a debit card is linked to your bank account and with a prepaid card you need to top it up first (in our case via a bank account transfer, bank account linking, credit/debit card, or crypto).

Can I have more than one Visa Card?

No, we will only be able to issue one card per person.

Will there be an option for supplementary cards?

This is a frequently requested feature and we are discussing with our partners how to enable it.

What is the interbank exchange rate?

The mid-market rate is the mid-point between the buy and the sell prices of the two currencies to an exchange rate – what the buyer is prepared to pay and what the seller is prepared to sell for. It is also known as the interbank rate.

Which exchange rate will you use?

We will have very competitive exchange rates on both Fiat and Cryptocurrency; fees, if any, will be specified in terms and conditions, which we will provide when your card is ready to ship.

Do Visa Cards have the magnetic strip or just the chip? Cards have both the chip and the magnetic strip.

How does the $50 close account fee work for my Visa Card?

If there is a balance on your Visa card and you wish to have your funds returned, a $50 fee will be applied to cover the processing costs.

Alternatively, you can spend the card’s balance to zero and no fee will incur.

To close your Visa card, please contact our support team via in-app chat or email: [email protected] with the subject: Close Card.

If you wish to close your accounts please refer here.

Did this answer your question?