Lost Card
Please freeze your Crypto.com Visa Card in the Crypto.com App immediately and contact our support team via in-app/website live chat or email: [email protected]. Please note a replacement card fee may apply.
How to freeze your Crypto.com Visa Card
- On the Card page, tap on the card icon (upper right hand corner)
2. Tap Freeze
Damaged Card
Please contact our support team via in-app/website live chat or email: [email protected] There is a chance we will be charging a replacement card fee. Detailed information will be listed in the T&C when the cards are ready to be shipped.