Lost Card

Please freeze your MCO Visa Card in the Crypto.com App immediately and contact our support team via in-app/website live chat or email: [email protected]. Please note a replacement card fee may apply.

How to freeze your MCO Visa Card

  1. On the Card page, tap on the card icon (upper right hand corner)

    2. Tap Freeze

Damaged Card

Please contact our support team via in-app/website live chat or email: [email protected]  There is a chance we will be charging a replacement card fee. Detailed information will be listed in the T&C when the cards are ready to be shipped.

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