Occasionally, Crypto.com receives inquiries about its customers from Law Enforcement Authorities (LEAs) around the world. This page aims to provide basic guidance to LEAs on how to submit such requests.
Crypto.com has adopted the Kodex portal as the dedicated global channel for receiving law enforcement requests.
To support a secure, efficient, and standardized request process, we kindly ask that all requests be submitted through the Kodex portal. This platform helps ensure:
Secure and authenticated submission
Efficient routing to the appropriate review teams
Protection of sensitive information through a verified request environment
To facilitate prompt processing of your request, we kindly ask that you submit it through the link below:
We emphasize that using Kodex is a measure of institutional responsibility that protects the investigation, citizens' data, and the legal validity of the evidence collected.
Upon receipt, Crypto.com will send an acknowledgement advising receipt of the request and providing an assigned reference number. Crypto.com reviews each request to determine its validity and its compliance with the relevant local jurisdictional legal and regulatory requirements. We typically aim to respond to LEAs requests within 30 days after receipt. However, response times may vary depending upon the scope of the request and the types of records requested.
In accordance with the regulatory requirements for cross-border access to personal data by law enforcement authorities and the requirements for the transfer of personal data set by the many sets of privacy legislations and regulations that Crypto.com is subject to across the world, Crypto.com reserves the right to direct LEAs to the applicable local mutual legal assistance procedures.
To expedite the processing of your request, please ensure that it meets the requirements listed in the specific guideline in Kodex for your jurisdiction.