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How can Law Enforcement Agencies get in touch with
How can Law Enforcement Agencies get in touch with

Handling of law enforcement requests about customers

Support Specialist avatar
Written by Support Specialist
Updated over a week ago

Occasionally, receives inquiries about its customers from Law Enforcement Authorities (LEAs) around the world. This page aims to provide basic guidance to LEAs on how to submit such requests and what information needs to be included in the request for it to be processed timely and efficiently.

Information Requests for criminal matters should be sent directly to the Law Enforcement Requests handling team at [email protected].

Upon receipt, will send an acknowledgement advising receipt of the request and providing an assigned reference number. reviews each request to determine its validity and its compliance with the relevant local jurisdictional legal and regulatory requirements. We typically aim to respond to LEAs requests within 30 days after receipt. However, response times may vary depending upon the scope of the request and the types of records requested.

In accordance with the regulatory requirements for cross-border access to personal data by law enforcement authorities and the requirements for the transfer of personal data set by the General Data Protection Regulation (Regulation 2016/679 of the EU), reserves the right to direct LEAs to the applicable local mutual legal assistance procedures.

To expedite the processing of your request, please ensure that it meets the following requirements:

  1. An official request from the Authority in English language, such as a subpoena or court order

  2. Full name, title, mailing address, email address and phone number of the person and/or entity issuing the request are included

  3. Relevant identifiers such as transaction hashes and addresses, full name, date of birth, email, phone number of the person subject to the request are included to help us narrow our search within our database

  4. A reasonable deadline if necessary

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