All Collections Visa Card Visa Card - Benefits
LoungeKey™ Airport Lounge Access (till 30 May 2023)
LoungeKey™ Airport Lounge Access (till 30 May 2023)
LoungeKey™ Airport Lounge Access Program eligibility, access, terms and activation
Ezra avatar
Written by Ezra
Updated over a week ago

LoungeKey™ Airport Lounge Access is one of the benefits that come with our premium metal Visa Cards: 

  • More than 1,100 lounges in over 500 airports are available.

  • Free to our Obsidian, Icy White, Frosted Rose Gold, Jade Green, and Royal Indigo CRO cardholders. 

  • You don't need a separate card to use the lounge - your Card and boarding pass are enough to get you in.  

Note: This benefit does not expire after your CRO lockup period ends

How to get LoungeKey™ Airport Lounge Access?

  1. Enable International Usage (Under Card > Card Icon in the upper right-hand corner > Card Settings)

  2. Activate LoungeKey™ by completing the online registration (via links below)

  3. Have enough balance on the Visa Card to cover the card validation transaction (see below)

  4. Present your Visa Card and boarding pass upon arrival at the lounge.

  5. Gain lounge access by declaring you are a LoungeKey™ Customer.

Note: You can also enjoy LoungeKey™ access without presenting your physical card (excluding Singapore and non-Singapore residents holding Singapore-Issued Cards). Eligible users should follow the steps described above to register a membership. A QR code will be available on the LoungeKey™ app for your lounge access. LoungeKey™ staff can scan your QR code at the reception desk to validate your membership.

How to activate LoungeKey™ Airport Lounge Access?

For Visa Cardholders (excluding Singapore and non-Singapore residents holding Singapore-Issued Cards): It is encouraged that you complete the online registration prior to your lounge visit and enjoy the digital membership card or QR code experience via the LoungeKey™ App.

For Singapore Visa Cardholders: It is mandatory that you complete the online registration (via links below) prior to your lounge visit. Present your Visa Physical Card, and onboarding pass, and declare you are a LoungeKey™ customer upon accessing the lounge. The digital membership card or QR code experience via the LoungeKey™ App is NOT available.

Please visit the links below and follow the simple registration steps. You will need to submit your name (which should be matching the name on the Visa card) and your card number and go through a short demo - it’s that simple.

Singapore Visa Cardholders

US Visa Cardholders

Canada Visa Cardholders

EU & UK Visa Cardholders

Australia Visa Cardholders

Brazil Visa Cardholders

Note: Visa Cardholders with existing LoungeKey access, who’ve upgraded to a higher tier card will need to create a new registration from the respective portal for VIP users.

New registration is also required if Visa Cardholders applied for a new card from other regions (e.g. changing from an EU Visa Card to a UK Visa Card).

Which lounges do I get access to? 

LoungeKey™ Airport Lounge Access opens the door to more than 1,100 lounges located at over 500 airports. When planning your trip, you can check the lounge availability via the links listed above or by using the LoungeKey™ App.

Is there a limit on the number of lounge visits?

It's unlimited.

Can I bring a guest?

Obsidian, Icy White, Frosted Rose Gold cardholders may access the lounge free of charge together with one guest.  Additional guests will incur a fee of USD $32 per guest.

Jade Green and Royal Indigo cardholders may bring guests upon paying a fee of USD 32 per guest. Cardholders will be charged within 3 - 7 days after visiting the lounge.  

Is my lounge access free of charge?

Yes, but please be aware that the airport lounge will need to put the following amount on hold to check if your Visa Card is valid therefore do ensure you have enough balance on the card. 

  • CRO cardholder only: USD $3.25

  • CRO cardholder with guest(s): USD $32 x (number of guests accompanied)
    (e.g. cardholder with 3 guests = USD $32 x 3 = USD $96)

The held funds will be released within thirty days from the transaction date or converted into a settlement transaction for bringing a guest(s).

Also keep in mind, that in order to validate your card, you will need to enable international transactions in the App (a slider in the Card tab). 

If your card can't be validated at the lounge (error when swiping the card), two possible reasons are usually: 

  1. Not having enough funds on the Visa Card

  2. Not having international transactions enabled

Note: Any pre-authorization amount charged by LoungeKey will be released back to your card account in USD within 30 days. For cardholders holding a Singapore-issued SGD card (both Singapore residents and non-Singapore residents), the amount will be released back to your USD purse in USD within 30 days.

What can I expect at the lounge? 

Airport lounges may offer different benefits and conditions during your stay. Some of them are located on the “Landside” (before the security/passport checkpoints), others on the “Airside” (past the security/passport checkpoints). Some are available in Departure Halls, others in Arrival. Larger airports may have multiple lounges available for our cardholders, located in different terminals. 

Please make sure to check the lounge availability, conditions, and location via your LoungeKey™ app when planning your trip!

Did this answer your question?