Crypto.com Wallet is designed to give you full control and secured custody of your crypto. We’re excited that you’ve chosen to embrace decentralization by using Crypto.com Wallet to help you store your digital assets safely and securely.

How to create your Crypto.com Wallet

  1. Download the Crypto.com Wallet
  2. Select your wallet creation method (3):

    A. Connect to Crypto.com App

    If you select [Connect to Crypto.com App] as a wallet creation method during the onboarding, you will go through the connect flow and a new wallet will be created aftercreate a new wallet afterwards.

    If you are importing an existing wallet and want to connect it to your Crypto.com App, please make sure you select [Import an existing wallet] during the onboarding. You will then be able to connect your imported wallet to your Crypto.com App from the Home Screen > Settings.

    B. Create a new wallet

    C. Import an existing wallet

    If you already have an existing wallet created on other applications like Ledger, Metamask or MyEtherWallet, you can easily import your existing wallet with a 12/18/24-word recovery phrase to the Crypto.com Wallet.
  3. Accept our Legal Terms & Conditions and Privacy Notice
  4. If you've selected wallet creation method A or C, you will be brought to the connect/import wallet flow
  5. Protect your wallet and set up a 6-digit passcode, as well as enable your biometrics authentication and 2FA here (otherwise these can be enabled under Settings)
  6. BACKUP YOUR RECOVERY PHRASE

    Your recovery phrase is very important, as it is the master private key to access your crypto assets.

    In the event of device theft, loss or failure, your recovery phrase is literally the ultimate key to regain access to your funds by importing your wallet on another device - Crypto.com will not keep a copy!

    Crypto.com Wallet allows you to skip the backup recovery phrase during onboarding, as we want to make sure you are in a safe and private place before you proceed to write down your 12-word phrase.

    Note: This step is not applicable for users that import an existing wallet.
  7. Return to the Home Screen
  8. Receive crypto and send your first transaction with the Crypto.com Wallet

Is the Crypto.com Wallet required in order to use the Crypto.com App or vice versa?

No, as the 2 apps are independent of one another, you don’t need to register for a Crypto.com App account in order to use the Crypto.com Wallet. Nor is it required to have a Crypto.com Wallet to use the Crypto.com App.

If you are using both apps, you may optionally connect your Crypto.com App account to your Crypto.com Wallet to easily transfer funds from one app to another, or vice versa.

Why is the Crypto.com Wallet not available in the App Store or Google Play?

Due to compliance regulations, unfortunately we will not be able to distribute Crypto.com Wallet in crypto-sanctioned/prohibited countries or regions. Please visit this page as a reference for the list of countries/territory on crypto legality.

Why can't I download the Crypto.com Wallet App on the App Store or Google Play?

Due to security concerns, the Crypto.com Wallet App is not supported on devices with an out-dated OS to ensure all security features are enforced.
Please update your device's OS version before downloading the app.

  • Android 7.0 and above
  • iOS 12 and above

Why can't I proceed with wallet creation on a jailbroken/rooted device?

Due to security concerns, we do not support wallet creation on jailbroken/rooted devices. Please use a standard device to download the app and proceed with the wallet creation.

If you currently have other wallets on your jailbroken/rooted devices, we strongly advise you to delete the app and use a standard device instead.

Jailbroken devices allow applications to gain root-level access to run third-party apps that are not approved by Apple App Store/Google Play. If malware is installed on the device, it can escalate and gain root access - complete access to all of the data on the device, including your recovery phrase!

Apart from the risk of malware, jailbroken/rooted devices are often filled with bugs that could constantly crash your device and disable other important security features that are used to protect your wallet.

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