Please refresh your wallet by pulling down the screen on the home page to sync the latest balances and transactions.

After you confirm to send crypto, the transaction is immediately broadcasted to the network and is shown as “pending” until there is at least one confirmation. The time it takes for a transaction to be confirmed depends on the confirmation speed you have selected in the transaction review screen. The higher the fee, the faster a transaction will be confirmed - however this varies for each token due to the overall network traffic and consensus mechanism.

For your convenience, your “pending” transactions are displayed on the home screen for you to easily keep track. Once the first confirmation is received and the transaction is verified on the network, your transaction will move from “pending” to “completed” on Crypto.com Wallet.

Why is my transaction still pending beyond the estimated confirmation time?

Occasionally, transactions are not accepted by the network and remain marked as “pending” for 2-3 days. Typically these transactions will never confirm. These problematic transactions are typically due to:

  • Congested traffic on the blockchain network: There is an increase in the number of transactions on the blockchain network, causing congestion and delays that are not under Crypto.com Wallet's control
  • A low fee setting was selected: By default, the selected confirmation speed is “Fast”. There are 3 confirmation speeds for your selection in the send review screen, tap on the dropdown to change the confirmation speed - fee tier accordingly.

You may also check on the explorer to see the latest status via transaction details > [View Status on Explorer]

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