Why am I not seeing my XRP/XLM balance that’s confirmed on the blockchain?

Please refresh your wallet by pulling down the screen on the Home Page to sync the latest balances and transactions.

If your XRP/XLM wallet is a new wallet, you will need to receive at least 20 XRP/1XLM in your first receive transaction to activate the wallet due to the minimum balance requirement of the XRP and XLM Ledger.

You will not be able to receive any balances before your wallet is activated with a first top-up or receiving 20 XRP/1XLM in one-go.

Why is there no destination tag/memo for the Crypto.com DeFi Wallet XRP/XLM receive address?

Crypto.com DeFi Wallet is a decentralized (non-custodial) wallet where you’re the one and only custody of your wallet and crypto assets. Your XRP/XLM addresses are unique to you and aren’t shared with other wallet users, that’s why there isn’t a destination tag/memo in addition to your XRP/XLM address to identify your wallet.

Learn more about what is a destination tag/memo here.

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