What Cryptocurrencies are Supported for Customers using Crypto.com Pay?

Using Crypto.com App

Customers will be able to make payments in 22 Cryptocurrencies (CRO, USDC, TUSD, USDT, BTC, ETH, AAVE, BAL, COMP, CRV, DOGE, ENJ, KNC, LINK, LRC, LTC, MKR, REN, SNX, UNI, WBTC, XRP, YFI) via the Crypto.com App

Note: USDC, TUSD, USDT stable coins are not available for Singapore app users, USDT is not available for Hong Kong users

OR

Using other Ethereum/ERC-20 compatible wallets


28 Cryptocurrencies (CRO, USDC, TUSD, USDT, ETH, WETH, WBTC, AAVE, BAL, COMP, CRV, DPI, ENJ, FARM, HBTC, KNC, LINK, LRC, MKR, MTA, NEST, REN, renBTC, SNX, SWRV, TRU, UMA, UNI, YFI) if they pay using other Ethereum/ERC-20 compatible wallets.

OR


Using Bitcoin wallets


Customers can also pay using their own BTC wallets.

Note: Support of some of the coins are offered by Crypto.com DeFi Swap. Geo-restrictions may apply. Refer to this article for more details.

How can I accept cryptocurrencies from wallets other than Crypto.com App?

You may go to your merchant dashboard and update your payment method preference in “settings”. Please note that this feature is currently only available to EU and UK region merchants.

How should I integrate and activate the other wallet payment option?

By activating the payment method in settings on your merchant dashboard, you may already start accepting payments from other wallets. No technical changes are required.

Are there any fees associated with the Crypto.com Merchant Account?

Please refer to our fee schedule below:

  • Registration: 0%

  • Account Maintenance: 0%

  • Transaction Processing: 0%

  • Fiat currencies settlement: 0.5%

  • Cryptocurrencies settlement : 0.5%

Is it legal to accept Cryptocurrency as a Payment Method?

Crypto.com strives to be a compliant provider of financial services, and we work closely with our external legal advisers to monitor the developments of cryptocurrency regulation to ensure we provide a safe and reliable payment solution for our merchants.


Can I transfer funds from my merchant account to an external Wallet Address?

Yes, you can request payout in Bitcoin and Stable Coins (USDC, TUSD, TGBP, TCAD, TAUD). Stable Coins transfer will be done via the Ethereum network.


Can I transfer funds from my merchant account to another merchant account?

No, merchants can only settle their earnings to their designated bank account or cryptocurrency wallet address.


Do I have to adjust my sale prices depending on the value of Crypto.com's supported cryptocurrencies?

No, as merchants set the price in their local fiat currency. We will handle the cryptocurrency conversions on the customer side.


How does Crypto.com calculate exchange rate fees?

Crypto.com has built excellent relationships with multiple leading digital asset exchanges in order to provide the best rates for both merchants & customers.


What are “unresolved” payments on my merchant dashboard, and what should I do?

Crypto.com Pay only proceeds with a payment if the customer sent the exact amount of CRO within the certain timeframe. This means in other cases, Crypto.com treats these as unresolved payments, meaning your payment would not be “succeeded” and your balance will not increase. However, you don’t have to worry about them because Crypto.com will handle the return of these funds back to the customer.

The unresolved payment types are:

  • Underpaid - when the customer sent less CRO than requested

  • Late - when the customer sent the CRO after the session time

  • Multiple - when a new transaction has arrived after the payment had already be processed

  • Wrong Currency - when the customer sent a coin other than CRO

Please note that there is a scenario called “Overpaid” - which happens when the customer sent more CRO than requested. In this case, then the overpaid amount will be returned back to the customer.

How can I initiate Refunds/ Partial Refunds to my customers?

Please log-in to your Crypto.com merchant account, select Payments and click on the relevant transaction. Select Refund and enter the relevant refund amount. In the event of the merchant trying to refund an amount that is more than its balance at Crypto.com, it can choose to top up the balance within the merchant dashboard.

Why does the refund take a long time to proceed?

We will email the customer to ask for a valid wallet address before proceeding the refund process. It takes some time before the customer provides the wallet address. Once we have the address, the refund will be processed.

Can my customers initiate Chargebacks/Dispute requests on a transaction?

Not at this stage, please follow us on our official Social Media Channels to receive the latest updates on Crypto.com Pay.

What are the Official Social Media Channels of Crypto.com?

Twitter : https://twitter.com/cryptocom

Telegram : https://t.me/CryptoComOfficial

Telegram (Announcements) : https://t.me/CryptoComOfficialAnnouncements

Facebook : https://www.facebook.com/CryptoComOfficial

LinkedIn: https://www.linkedin.com/company/cryptocom/?originalSubdomain=hk

Discord: https://discord.gg/A2Kb6PTQEF

Reddit : https://www.reddit.com/r/Crypto_com/

Instagram : https://www.instagram.com/cryptocomofficial/

Youtube: https://www.youtube.com/channel/UCOMprzxakZOqmY23LYIawmg

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