Why did I receive an email from Crypto.com Pay asking me to provide a wallet address for refund? Why can’t Crypto.com Pay send the refund amount back to the wallet address it received from?

We cannot send the refund amount directly back to the wallet address because, in some cases, if our customers are using a custodial wallet other than the Crypto.com App, the address often does not represent the customer’s specific address.

Therefore, we ask for a refund address.