Why did I receive an email from Crypto.com Pay asking me to provide a wallet address for refund? Why can’t Crypto.com Pay send the refund amount back to the wallet address it received from?
Why did I receive an email from Crypto.com Pay asking me to provide a wallet address for refund? Why can’t Crypto.com Pay send the refund amount back to the wallet address it received from?
Crypto.com Pay
Written by Benny
Updated over a week ago
We cannot send the refund amount directly back to the wallet address because, in some cases, if our customers are using a custodial wallet other than the Crypto.com App, the address often does not represent the customer’s specific address.
Therefore, we ask for a refund address.