An “overpayment” occurs when you have paid an excess amount of CRO than expected. You can claim your excess fund following the instructions in the email.

We cannot send the refund amount directly back to the wallet address because, in some cases, if our customers are using a custodial wallet other than the Crypto.com App, the address often does not represent the customer’s specific address.

Therefore, we ask for a refund address.

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