GBP wallet deposits and withdrawals will be temporarily unavailable from 27 December 2020, 03:00 UTC.

We are in the process of migrating to a new service provider. GBP Wallet services will resume in the coming weeks.

Am I affected by this service provider change?

You will be affected by this change if you have an existing GBP Wallet.

Other fiat wallets—including USD, AUD, SGD, and EUR Wallets are not impacted.

How will this impact existing GBP Wallets?

For UK & EEA Residents

We are in the process of securing a new service provider for the GBP wallet.

A new GBP wallet will be provided once we have finalised the integration. UK and European Economic Area (EEA) residents will be notified in the coming weeks.

UK or EEA Users are advised to take the following action before 27 December 2020, 03:00 UTC:

  1. Withdraw their GBP funds to their bank account, and/or
  2. Purchase crypto with their GBP funds

Remaining funds in their GBP Wallet will be automatically converted to TGBP and credited to their Crypto.com App wallet on 27 December 2020, 03:00 UTC.

For Non-UK or non-EEA Residents

The GBP wallet will no longer be available to users who reside outside of the UK and European Economic Area (EEA) due to the policies of our new service provider.

Non-UK or non-EEA Users are advised to take the following action before 27 December 2020, 03:00 UTC:

  1. Withdraw their GBP funds to their bank account, and/or
  2. Purchase crypto with their GBP funds

Remaining funds in their GBP Wallet will be automatically converted to TGBP and credited to their Crypto.com App wallet on 27 December 2020, 03:00 UTC.

What happens after 27 December 2020, 03:00 UTC?

We will provide an update about the new GBP Wallet service provider in the coming weeks. A new GBP wallet will be available once we have finalised the integration.

Will the change affect my Crypto Wallet?

Your Crypto Wallet will not be affected, and you can continue to buy and sell crypto without disruption.

Will this change affect my Crypto.com Visa Card?

Your Crypto.com Visa Card will not be affected, and you can continue to spend your fiat funds without disruption.

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