Table of Contents:

Does Crypto.com Tax report my crypto data to the government?

How do I delete my account?

How do I solve the below error messages on the transactions overview page?

Why am I asked to turn on browser notifications? How do I turn them on?

Why am I not getting the full functionality on a mobile device?

I need additional data for tax audits. What can I do?

I found a bug. What can I do?

General Information

Does Crypto.com Tax report my crypto data to the government?

We do not send your tax reports to any government organizations on your behalf. However, we may be required to issue a Form 1099-MISC to you if you are a US citizen who has earned USD $600 or more in rewards from Crypto.com. We will also provide a copy of your form to the U.S. Internal Revenue Service as required by law. For more details on Form 1099, you may refer to this article.

How do I delete my account?

To delete your account, you may follow the steps below:

  1. Click your profile at the top right corner and go to the Settings page

  2. Click the Account tab

  3. Click Delete Account at the bottom

  4. Confirm by clicking Yes, Delete Account in the pop-up window

This will permanently delete all your account data including exchanges, wallets, and transactions history. Please also note that this action is irreversible. It may take up to 7 days to complete the deletion process and you won’t be able to sign-up using your existing login credentials.

How do I solve the below error messages on the transactions overview page?

  1. Missing purchase history for <Amount> <Token>. Your calculation can be wrong.

When you dispose of crypto that you do not hold in your imported accounts in Crypto.com Tax, this error message will pop up. If there is missing purchase history, we will assume the cost basis of tokens disposed to be 0.

You can fix this by either manually adding the missing crypto purchase to the account or importing the missing tokens through API/CSV upload. You can add the missing purchase in 2 ways by following the steps below.

  • Manual edit: Click Add Transaction + on the Transactions page

  • API/CSV upload: Click Add Wallet/Exchange + on the Wallets & Exchanges page, and upload the missing purchase via API/CSV

2. Missing one side of the token. Please edit and fix the transaction.

When you import your “Buy/Sell/Trade” transactions via API/CSV and either the incoming/outgoing side is missing, this error message will pop up. You can manually add the missing token by clicking the 3 dots menu on the right-hand side of the transaction, and then click Edit to add the token in Amount Sold/ Amount Bought.

3. Missing the receiving wallet/exchange for the transfer transaction. Your balance can be incorrect.

When the receiving account is missing from a transfer transaction, this message will pop up. You can manually add the receiving Wallet/Exchange by clicking the 3 dots menu and then Edit on the right-hand side of the transaction.

You may find the receiving wallet/exchange is missing for a transfer transaction from your own account in Crypto.com App to Crypto.com Exchange. Please create an empty wallet/exchange for Crypto.com Exchange on the Wallets & Exchanges page if you do not have one. Then, you can edit the transaction and choose Crypto.com Exchange as the receiving exchange.

4. a) This transaction contains a loss that can be potentially disallowed due to repurchase on <MM/DD/YYYY 00:00:00>

b) This is a repurchase transaction that triggers a superficial loss potentially. Crypto.com Tax does not make the tax adjustment in this transaction.

These are specific to Canada’s superficial loss rule. The error messages will pop up when there is a “Buy” transaction within 30 days before or after a “Sell” transaction with a capital loss. The loss should be disallowed and added back to the cost basis of the “Buy” transaction.

Note that Crypto.com Tax does not adjust for you in these transactions. To account for the superficial loss rule, you may do the adjustment by clicking the 3 dots menu and then Edit on the right-hand side of the transaction. You can then manually adjust the cost basis by clicking Set Net Worth on the edit transaction page.

After adjusting the transactions, we suggest you put comments in those transactions to remind yourself that the superficial loss rules have been handled.

5. Rate is not available. Please go to our FAQ for more details.

This error message will pop up when we cannot provide the latest FX rate for the cryptocurrency. Please click the 3 dots menu and then Edit on the right-hand side of the transaction, and then you can manually adjust the cost basis by clicking Set Net Worth on the edit transaction page.

6. We cannot determine an appropriate category for this transaction. We're currently treating this the same way as Gift/Payment. Please categorize this transaction properly to avoid any error in your tax calculation. Please go to our FAQ for more details.

The type of transactions imported by API/CSV sometimes cannot be correctly determined and will be marked as uncategorized with a default treatment. Please manually update the type of transaction by clicking the 3 dots menu and then Edit on the right-hand side of the transactions. You can then choose the appropriate transaction type on the left-hand side of the edit transaction page. You may refer to this article for all the supported transaction types.

7. Please Edit to set the net worth of this Gift. Visit our FAQ for more details.

This is specific to the US. You may update the cost basis by clicking the 3 dots menu and then Edit on the right-hand side of the transaction, and then you can manually adjust the cost basis by clicking Set Net Worth on the edit transaction page.

8. The crypto that you donated is calculated according to the cost basis method that you choose in the setting. If you decide to donate the crypto with the lowest cost basis first, please rearrange the order of the purchase manually.

This is specific to the US. IRS allows users to donate their crypto with the lowest cost basis first, no matter which cost basis method they choose. You may rearrange the order of purchase by clicking the 3 dots menu on the right-hand side of the transaction, and then click Edit to update the Date/Time on the edit transaction page.

9. The amount should not be zero. Please manually edit the amount.

The transaction amount imported by API/CSV can sometimes be missing and incorrectly determined. Please manually update the amount according to your record by clicking the 3 dots menu on the right-hand side of the transaction, and then click Edit to update the Amount on the edit transaction page.

Frequently Asked Questions

Why am I asked to turn on browser notifications? How do I turn them on?

Crypto.com Tax relies on browser notifications to give you updates when any changes are made. You’ll be able to get the status of tax recalculation that is associated with transaction addition/deletion/edition. You can still enjoy the full functionality of Crypto.com Tax even with the notifications disabled, but the experience will be extremely rough. Therefore, we suggest all our users turn on their browser notifications to make sure everyone gets the optimal user experience.

To enable browser notifications, please follow the instructions provided by different browsers:

Note that Safari does not support browser notifications so we suggest you use the above browsers.

Why am I not getting the full functionality on a mobile device?

Tax calculation is a complicated process and requires a close examination of each and every transaction. It would be difficult If you handle these on your mobile devices. You may not be able to perform some actions on a mobile device as well, such as importing transactions from various CSV files. Therefore, we only enable the general overview page and tax report generation to mobile browsers. This is to ensure that we deliver the correct results to our users.

I need additional data for tax audits. What can I do?

Transaction history contains all your imported transactions and should serve as the source of truth if your tax authority is asking for detailed information. However, if there is any other type of data you need for transactions performed with Crypto.com, please contact us at [email protected]to.com and our support team will get back to you as soon as possible.

We strongly recommend that you keep all the records, as Crypto.com Tax is under no obligation to store, retain or provide access to the information you may need for the purposes of responding to tax authority queries or audits into your own tax affairs.

I found a bug. What can I do?

Please contact us via the chat button at the bottom right corner, or report the bug at [email protected], with the following information:

  • Description of the bug

  • How to reproduce the bug

  • Screenshots

We’ll investigate the issue and get back to you as soon as possible.

Disclaimer: You acknowledge and agree that information provided by Crypto.com to you in your use of the Crypto.com Tax Services is for your reference only and should not be considered a substitute for legal advice, tax advice, audit advice, accounting advice, or brokerage advice under the guidance of a licensed professional. Further, the information provided herein should not be taken as financial planning or investment solicitation. You acknowledge and agree that no fiduciary relationship has been created between you and Crypto.com. You hereby understand and acknowledge that by using Crypto.com Tax Services, you are not being represented by a legal advisor, certified financial planner, tax professional, broker, other regulated advisor, or similar capacity.

There may be instances where you will be able to manually input information about your transactions. You acknowledge that you are solely responsible for any and all information entered and Crypto.com is not responsible for any information inputted incorrectly. Crypto.com makes no warranties as to the reliability or accuracy, completeness, or quality of any information you obtain through the Services.

This FAQ page is intended to be read in conjunction with the Crypto.com Tax Terms of Services.

Did this answer your question?