Exchange users can now easily transfer USD from their Exchange Wallet and receive USD in their bank account at a 1:1 ratio.

  1. To enable withdrawals, you must first set up a USD Bank Transfer account and use it to deposit at least 100 USD for retail accounts and 500 USD for institutional accounts.

  2. Go to the USD section on the Wallet page and click Withdraw. You will be presented with two withdrawal methods:

    1. Fiat – Withdraw USD

    2. Cryptocurrency – Withdraw USDC, BUSD, TUSD

    Select Withdraw USD

  3. Click Withdraw Now on the instructions page.

  4. Once you enter the withdrawal process, you need to:

    1. Select the bank account you want to withdraw to; you will only see bank accounts that you have enabled for withdrawals (refer to step 1).

    2. Enter the amount you want to withdraw.

    3. Review the withdrawal details.

    4. Enter your 6-digit verification code.

    5. Confirm the withdrawal.

    6. Wait for the withdrawal to be processed.

We will notify you once the withdrawal is processed. Please note that it takes an average of 2 business days for processed funds to be reflected in your bank account.

Withdrawal Limits for Retail Accounts

Minimum Withdrawal Amount

USD 500 per transaction

Maximum Daily Limit

USD 50,000 per day

Maximum Monthly Limit

USD 500,000 per month

Withdrawal Limits for Institutional Accounts

Minimum Withdrawal Amount

USD 500 per transaction

Maximum Daily Limit

USD 10,000,000 per day

Is there a withdrawal fee?

Yes. A 25 USD non-refundable fee will be applied to every withdrawal.

What happens when the withdrawal is rejected by SWIFT?

The withdrawal amount will be returned to your USD Wallet in the event that your withdrawal request is rejected by SWIFT. Please note that SWIFT charges a non-refundable fee of 25 USD to process each withdrawal, whether it is successful or not.

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