For your account's security, whenever you need changes to be applied or information regarding your account, our customer support team may ask you to provide us a photo or video of yourself, declaring specific information.

Photo Authentication

Take a photo of yourself holding a piece of paper containing the following information handwritten on it:

  • Your Full Name

  • Today's date

  • "Crypto.com"

Keep in mind that it has to be clearly visible that you are holding the piece of paper.
Your face and the upper part of your torso should be visible in the photo, as well as the whole piece of paper.

Example:


Video Authentication

In some cases, our customer support team may ask you to provide a short video of yourself declaring specific information. Please note that, as mentioned above, your face and the upper part of your torso should be visible in the video.

Video Requirements:

  • The video size has to be less than 40 megabytes.

  • Supported video formats: .avi, .mp4, .mov.

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