For your account's security, whenever you need changes to be applied or information regarding your account, our customer support team may ask you to provide us a selfie of yourself, declaring specific information.
Here's how to correctly submit your information:
Take a photo of yourself holding a piece of paper containing the following information handwritten on it:
Keep in mind that it has to be clearly visible that you are holding the piece of paper.
Your face, the upper part of your torso, and the whole arm should be visible in the selfie, as well.