Crypto.com users can withdraw fiat from the app by selling crypto to their AED Wallet and transferring AED funds from this wallet to their linked bank account(s).
Consistent with applicable regulations, users are required to have at least one successful AED deposit to the Crypto.com App before we can transfer AED funds back to the same bank account.
How to sell Crypto to AED?
In the Crypto.com App home screen, tap on quick actions Sell OR Accounts > Fiat Wallet > Sell Crypto
Select the cryptocurrency you'd like to convert to AED
Select the “Cash” option
On the Sell Cryptocurrency window, you can enter the amount you wish to convert. (If you tap on the field where you enter the amount, the app will suggest the maximum amount you can sell.)
You will see a confirmation window showing the actual current value of the coin in fiat money for 15 seconds. Please pay attention to that window as it shows the amount of fiat money you are getting for the coin at that time
How to withdraw AED?
In the Crypto.com App home screen, tap on the ≡ Menu button > Fiat Wallet or tap Accounts > Fiat Wallet. Tap Transfer > Withdraw > AED
Browse through the withdrawal process and then tap on “Withdraw Now”
Choose a withdrawal bank account. Note: At least one successful deposit is required before being able to withdraw AED
Review the bank account details that you have selected. Please ensure IBAN is accurate and complete, otherwise edit it before proceeding.
Note: If you edit the field, do not change it completely. The edited value must contain the original value. Example - Original: “1234567890123456”, Edited: “AE070331234567890123456”
If your SWIFT/BIC code is missing, please edit it and enter the correct information before proceeding.
Note: SWIFT/BIC code must be 8 or 11 characters and must include number and alphabets only
Insert your withdrawal amount, review and confirm the withdrawal request
Before confirming, please agree to the note - “I confirm that this withdrawal is to a bank account under my own name and the purpose is Own Account Transfer (OAT)”
Wait for our internal review and we will notify you once the withdrawal is processed. Most withdrawals are processed within minutes. In some cases, such as your first withdrawal, a manual review of 1 to 3 days may be required
Note: If 2FA is not enabled, it will not be requested for Fiat withdrawals. If a customer has 2FA enabled, a 2FA process needs to be completed when the customer attempts to initiate a withdrawal.
1. In the Crypto.com App home screen, tap on the ≡ Menu button > Fiat Wallet or tap Accounts > Fiat Wallet. Tap Transfer > Withdraw > AED |
 |
2. Browse through the withdrawal process and then tap on “Withdraw Now” | 3. Choose a withdrawal bank account. Note: At least one successful deposit is required before being able to withdraw AED |
4. Review the bank account details that you have selected. Please ensure IBAN is accurate and complete, otherwise edit it before proceeding. Note: If you edit the field, do not change it completely. The edited value must contain the original value. Example - Original: “1234567890123456”, Edited: “AE070331234567890123456” |
 |
5. If your SWIFT/BIC code is missing, please edit it and enter the correct information before proceeding. Note: SWIFT/BIC code must be 8 or 11 characters and must include number and alphabets only |
 |
6. Insert your withdrawal amount, review and confirm the withdrawal request. Before confirming, please agree to the note - “I confirm that this withdrawal is to a bank account under my own name and the purpose is Own Account Transfer (OAT)” |
 |
How long does it take to see the withdrawal funds in my bank account?
All withdrawal requests are subject to an internal review which could take up to 1-3 business days. We will notify you via email and push notifications once the withdrawal is processed
Once the internal review is completed, we use the local bank transfer network as the default channel for transferring funds back to your bank account. Withdrawal typically arrives in your bank account within a few minutes. Large amounts may take up to 1 business day.
What are the different withdrawal bank account statuses?
In the Choose Bank Account Screen for withdrawals, the statuses of the bank accounts can be the below:
Verified: Shown with a ‘>’ icon, this bank account is available for withdrawals
Pending: This bank account is under verification. If the deposit received from this bank account is successful, it will be verified for withdrawals
Action Required: We require proof of payment for the deposit from this bank account. If successfully processed, this bank account will be verified for withdrawals. Please refer to AED Deposit via Local Bank Transfer FAQ to submit proof of payment (Link AED Deposit via Local Bank Transfer to relevant FAQ)
Rejected: This bank account is not available for withdrawals. It could not be verified as the deposit from this bank account was rejected.
How to delete a withdrawal bank account?
To delete a withdrawal bank account:
In the Choose Bank Account Screen, swipe left on the bank account
Tap on “Delete” and confirm
Note: Only Verified and Rejected bank accounts can be deleted. If a bank account has a pending withdrawal request, it cannot be deleted.
|
 |
Why is AED withdrawal not available for me yet?
Consistent with applicable regulations, users are required to have at least one successful AED deposit to Crypto.com App before we can transfer AED funds back to the same bank account. Please refer to AED Deposit via Local Bank Transfer FAQ to deposit AED to your Crypto.com account.
What are the withdrawal limits and fees?
Daily limits are 24-hour rolling and monthly limits are 30-day rolling
Channel | Daily Limit | Daily Transactions Limit | Monthly Limit | Monthly Transactions Limit |
Local Bank Transfers | Minimum: 100 AED per transaction
Maximum: 400,000 AED
| 5 | 2,000,000 AED | 30 |
There is a 10 AED withdrawal fee per withdrawal.