FAQ (Frequently Asked Questions)

When is the campaign period?
The campaign period is from 8 November 2024 10:00 UTC to 31 December 2024 23:59 UTC

What is the eligibility criteria for this campaign?

New users will receive a reimbursement for their eligible X Premium-tier subscriptions, capped at a maximum of US$8 per month, for a maximum period of twelve (12) months. Existing Crypto.com App users will receive a reimbursement for the eligible X Premium-tier subscriptions, capped at a maximum of US$8 per month, for a maximum period of one (1) month.

Who are considered NEW Crypto.com App users?

Users in the selected countries* who download the Crypto.com App for the first time during the Campaign Period and successfully apply for any Crypto.com Card are considered NEW users for this campaign.

*Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Portugal, Singapore, Spain, Sweden, United States (excl. US territories and the state of New York)

I don’t have the Crypto.com App, but I’m outside of the selected countries* mentioned above. Am I eligible for the campaign?

Yes, you are eligible for the campaign. However, you are only eligible for a one-month Premium-tier X Premium subscription.

What if I’m an existing X Premium customer?

Simply change your payment mode to your Crypto.com Card and make sure to pay the subscription fee during the Campaign Period.

What if I’m interested in applying for the X Premium+ plan?

No issues, but please note that the monthly reimbursement is capped at US$8 per month.

When will I get my reimbursement amount?

Reimbursements will be paid out in CRO within seven days from the subscription purchase.

Are there any caps on the CRO reimbursement amount?

Yes. Only the first payment on your X subscription using your Crypto.com Card during the Campaign Period will be considered (capped at US$8 per month) for reimbursement. In addition, for NEW users subsequent monthly rebates (12-months) will be capped at US$8 per month too.

I’m already enjoying X Premium rebates on my Crypto.com Card as an existing Rose Gold / Icy White / Obsidian cardholder. Am I eligible for this campaign?

No, as you are already enjoying the benefit of your current Crypto.com Card. Those whose X Premium benefits have or will expire during the Campaign Period will be eligible for an additional one (1) month reimbursement, capped at the value of US$8.