Crypto.com offers a zero-fee* way for UAE users to top up their USD Wallets via the SWIFT network through their own bank accounts. To be able to deposit USD, you first need to set up a USD SWIFT Wallet.
*Please note that Crypto.com charges no fee for USD deposits via the SWIFT network but your bank might. Please check with them accordingly.
How to deposit USD via the SWIFT network?
In the Crypto.com App home screen, tap on Deposit > Fiat. Select United States Dollar
Use the deposit information provided to create a beneficiary in your banking portal / app and transfer funds from your bank account to your Crypto.com account using the SWIFT network. If your bank requires specific information from the IBAN, refer to the UAE IBAN format section in this FAQ later.
We will notify you once your bank transfer has been successfully deposited. Deposits via SWIFT usually take 1-5 business days to be credited
1. In the Crypto.com App home screen, tap on Deposit > Fiat. Select United States Dollars |
|
2. Use the deposit information provided to create a beneficiary in your banking portal / app and transfer funds from your bank account to your Crypto.com account using the SWIFT network |
 |
3. We will notify you once your USD bank transfer has been successfully deposited. Deposits via SWIFT usually take 1-5 business days to be credited |
UAE IBAN Format
IBAN in the United Arab Emirates consists of 23 characters.
Example - AE 07 033 1234567890123456
2 letter country code: AE
2 digit for check number: 07
3 characters for bank code: 033
16 digit code for bank account number: 1234567890123456
If your bank requires the bank account number or any specific information from the IBAN, refer to the above format to get that information.
How to submit Proof of Payment for the Deposit
We can only accept deposits from bank accounts opened under your own name. You may be asked to provide your bank statement as a proof of payment for the deposit to your Crypto.com USD SWIFT wallet. Please note that the bank statement must meet the following criteria:
Issued in the past 90 days
Clearly shows the bank account holder’s full name, account number, the bank name, bank SWIFT/BIC code and country, and the transfer amount. Partially scanned, blurry or unclear documents will not be accepted
Supported file types: JPEG, JPG, PNG
Maximum file size: 10 mb
The steps to submit the proof of payment for the deposit are as follows:
You will receive an email and a push notification requesting for the proof of payment
On the Fiat Wallet screen, deposits that require proof of payment will appear as “Action Required”
Click on it and submit the document. You can take a photo, scan a document or choose from the library. At least 1 document is required to proceed
Once the document has been successfully submitted, the transaction status will change to “Under Review.” Please allow one to two business days for our team to process the document
Your funds will be refunded if:
No document is submitted within seven days of the notification. You can then initiate another deposit using the same bank account or use another bank account
The deposit is received from an account that is not under your name
1. You will receive an email and a push notification requesting for the proof of payment |
2. On the Fiat Wallet screen, deposits that require proof of payment will appear as “Action Required” |
3. Click on it and submit the document. You can take a photo, scan a document or choose from the library. At least 1 document is required to proceed |
4. Once the document has been successfully submitted, the transaction status will change to “Under Review.” Please allow one to two business days for our team to process the document. |
Troubleshooting
There are a few things to remember when making a SWIFT transfer to your USD Wallet:
Your Named Account: We can only accept transfers from bank accounts opened under your own name. 3rd party transfers will not be accepted (e.g. payments from your friends or family, customers, salary transferred by your employer, etc.)
We accept deposits only from bank accounts in the country which is tied to the user’s phone country. Deposits from bank accounts outside user’s phone country will be rejected and refunded
We do not accept USD transfers via 3rd party payments processing companies (e.g. Western Union, Wise, Stripe), or other crypto exchanges. Deposits must be initiated directly from your bank account
Only USD transfers via SWIFT will be accepted. Non-USD deposits will be converted to USD at prevalent conversion rates. Note: Deposits that are NOT sent via SWIFT will result in substantial delays or even potentially loss of funds.
We are not able to receive deposits from Standard Chartered personal bank accounts in the UAE. This is because of Standard Chartered retail banking system's limitation of not being able to send transfers to virtual accounts. As such, please send deposits from non-Standard Chartered bank accounts only.
Common Issues: The most common reasons your bank transfer is on hold or is unsuccessful are:
The name on the bank account you transferred from does not match the name you used to register on Crypto.com
Your transferred funds came from a joint account
Your transferred funds came from a payments processing company (e.g. Western Union, Wise, Stripe, etc.) or from an unsupported institution such as a crypto exchange
Your transferred funds were sent from outside of your registered country with Crypto.com
Your transferred funds were not USD via the SWIFT network
When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and ideally, the transaction itself.
What are the deposit limits?
Daily limits are 24-hour rolling
Channel | Daily Limit |
SWIFT | Minimum: $50 USD Maximum: $1M USD |
Prime users deposit limits will be up to the sending institution’s limits.