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USD Deposit via the SWIFT Network

Information about USD deposit method via SWIFT network and common issues

Support Specialist avatar
Written by Support Specialist
Updated over a week ago

Crypto.com offers a zero-fee* way for users to top up their USD Wallets via the SWIFT network through their own bank accounts. To be able to deposit USD, you first need to set up a USD SWIFT Wallet. Refer here for the list of eligible countries.

*Please note that Crypto.com charges no fee for USD deposits via the SWIFT network but your bank might. Please check with them accordingly.

How to deposit USD via the SWIFT network?

  1. In the Crypto.com App home screen, tap on Deposit > Fiat. Select United States Dollar

  2. Use the deposit information provided to create a beneficiary in your banking portal / app and transfer funds from your bank account to your Crypto.com account using the SWIFT network

  3. We will notify you once your bank transfer has been successfully deposited. Deposits via SWIFT usually take 1-5 business days to be credited

1. In the Crypto.com App home screen, tap on Deposit > Fiat. Select United States Dollars

2. Use the deposit information provided to create a beneficiary in your banking portal / app and transfer funds from your bank account to your Crypto.com account using the SWIFT network

3. We will notify you once your USD bank transfer has been successfully deposited. Deposits via SWIFT usually take 1-5 business days to be credited

How to submit Proof of Payment for the Deposit

We can only accept deposits from bank accounts opened under your own name. You may be asked to provide your bank statement as a proof of payment for the deposit to your Crypto.com USD SWIFT wallet. Please note that the bank statement must meet the following criteria:

  1. Issued in the past 90 days

  2. Clearly shows the bank account holder’s full name, account number, the bank name, bank SWIFT/BIC code and country, and the transfer amount. Partially scanned, blurry or unclear documents will not be accepted

  3. Supported file types: JPEG, JPG, PNG

  4. Maximum file size: 10 mb

The steps to submit the proof of payment for the deposit are as follows:

  1. You will receive an email and a push notification requesting for the proof of payment

  2. On the Fiat Wallet screen, deposits that require proof of payment will appear as “Action Required”

  3. Click on it and submit the document. You can take a photo, scan a document or choose from the library. At least 1 document is required to proceed

  4. Once the document has been successfully submitted, the transaction status will change to “Under Review.” Please allow one to two business days for our team to process the document

Your funds will be refunded if:

  • No document is submitted within seven days of the notification. You can then initiate another deposit using the same bank account or use another bank account

  • The deposit is received from an account that is not under your name

1. You will receive an email and a push notification requesting for the proof of payment

2. On the Fiat Wallet screen, deposits that require proof of payment will appear as “Action Required”

3. Click on it and submit the document. You can take a photo, scan a document or choose from the library. At least 1 document is required to proceed

4. Once the document has been successfully submitted, the transaction status will change to “Under Review.” Please allow one to two business days for our team to process the document.

Troubleshooting

There are a few things to remember when making a SWIFT transfer to your USD Wallet:

  1. Your Named Account: We can only accept transfers from bank accounts opened under your own name. 3rd party transfers will not be accepted (e.g. payments from your friends or family, customers, salary transferred by your employer, etc.)

  2. We accept deposits only from bank accounts in the country which is tied to the user’s phone country. Deposits from bank accounts outside user’s phone country will be rejected and refunded

  3. We do not accept USD transfers via 3rd party payments processing companies (e.g. Western Union, Wise, Stripe), or other crypto exchanges. Deposits must be initiated directly from your bank account

  4. Only USD transfers via SWIFT will be accepted. Non-USD deposits will be converted to USD at prevalent conversion rates. Note: Deposits that are NOT sent via SWIFT will result in substantial delays or even potentially loss of funds.

  5. We are not able to receive deposits from Standard Chartered personal bank accounts in the UAE. This is because of Standard Chartered retail banking system's limitation of not being able to send transfers to virtual accounts. As such, please send deposits from non-Standard Chartered bank accounts only.

Common Issues: The most common reasons your bank transfer is on hold or is unsuccessful are:

  • The name on the bank account you transferred from does not match the name you used to register on Crypto.com

  • Your transferred funds came from a joint account

  • Your transferred funds came from a payments processing company (e.g. Western Union, Wise, Stripe, etc.) or from an unsupported institution such as a crypto exchange

  • Your transferred funds were sent from outside of your registered country with Crypto.com

  • Your transferred funds were not USD via the SWIFT network

When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and ideally, the transaction itself.

What are the deposit limits?

Daily limits are 24-hour rolling

Channel

Daily Limit

SWIFT

Minimum: $50 USD

Maximum: $1M USD

Prime users deposit limits will be up to the sending institution’s limits.

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