users can withdraw USD from the App by selling crypto to their USD fiat wallet and transferring USD funds from this wallet to their U.S. bank account(s) on the ACH network.

How to submit a USD withdrawal request?

Prerequisite: Have successfully set up a USD Fiat Wallet.  If you have not set up a USD currency wallet in the App, please follow the steps here for details.

1. On the homepage of the App, tap Transfer > Withdraw > Fiat 

2. Tap on your USD balance and Withdraw USD

3. Tap Add Bank Account or select the preferred bank account if it has already been added.

Adding a Bank Account

a. Select your bank and log in with your online banking credentials

b. Once the bank account has been successfully added, it will be available for withdrawing

4. Review the USD withdrawal details and tap confirm to have it processed

5. The status of the withdrawal request will be updated

How long does it take to see the withdrawn funds in my U.S. bank account?

3-5 business days.  We will notify you via email and push notifications after our internal review.

What are the fees to withdraw USD from my Fiat Wallet to my bank account?

There are no fees to process USD withdrawals from the App at the moment.

Which cryptocurrencies can I sell to USD in the App?

All cryptocurrencies available to be traded in the US can be sold to USD, for a complete list of cryptocurrencies, you can refer to this article.

What is required to connect my U.S. bank account to the App for USD withdrawal?

  1. Have successfully set up a USD Fiat Wallet in the App
    - If you have not set up a USD currency wallet in the App, please follow the steps here for details.

  2. Access to the bank’s online banking

How many U.S. bank accounts on the ACH network can be connected to the App?

Up to 5 at a time.  Connected bank accounts are removable.  

Please do not connect the same bank account more than once.

Why can't I add my bank account?

This is generally caused by the following reasons:

  1. Due to regulatory reason, we can no longer facilitate withdrawal to a bank account that is linked to a NY address

  2. The bank account does not support ACH transfer

Please try with another bank account if you experience this issue.

How to deposit USD?

Please refer to Fiat Wallet - USD Bank Transfers via ACH Network for more information.

Withdrawal Limits

  • Minimum withdrawal limit (per request): 100 USD 

  • Daily maximum withdrawal limit (24-hour rolling): 5,000 USD 

  • Daily maximum withdrawal requests: 2 per 24 hours

  • Monthly maximum withdrawal limit (30-day rolling): 50,000 USD

  • Monthly maximum withdrawal requests: 20 per 30 days

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