What information must I submit?
You must submit three pieces of information for KYC: your address, a ‘Source of Funds’ declaration, and an ‘Occupation’ declaration.
When must I submit my information?
You need to submit your information before making any of the following funds-in transactions:
Transfers from the Exchange
Transfers from Pay Your Friends
Fiat wallet deposits
Crypto wallet deposits (including PayString and external wallets)
Crypto purchases (including using credit/debit cards, Recurring Buy, and your Fiat Wallet and Crypto Wallet)
Why do I have to submit my information?
Submitting your information is required by the Financial Services Regulatory Authority of Ontario (FSRA). You must complete this step prior to make any of the transactions listed above, so we recommend you do so as early as possible.
How do I submit my information?
You will see a pop-up notification in the App requesting you to submit your information when you try to perform any of the transactions listed above.. Tap ‘Submit Now’ and follow the on-screen instructions.
If I have already submitted my information, do I have to submit it again?
No, once you have submitted your information and we have verified it, you will not need to submit it again.
What happens if I do not submit my information?
You will not be able to make any of the funds-in transactions listed above, but you will still be able to perform funds-out transactions from the App, such as withdrawals.
Why is the verification process taking so long?
There are a few possible reasons why there might be a delay, including:
High volume of submissions
Technical issues
Regulatory requirements (e.g. vulnerability checks)
Please allow up to 24 hours for us to verify your information.
When will I know that my information has been verified?
After submission, you will see this confirmation screen:
You will be notified via email/in-app push notifications once your verification is complete
