(Retail Users) How to Make a Deposit?
Setting up EUR fiat transfers
First, you need to activate EUR transfers from the Exchange Web. Please visit the Exchange Web FAQ for a step-by-step guide on how to do so.
How to make a EUR deposit in the Exchange App:
After you have activated EUR fiat transfers on the Exchange Web, go to the Wallet page
Tap Deposit > Fiat
Tap Next when you see information about SEPA. Please note that only SEPA deposits are accepted. Deposits via other networks will be rejected. As such, your bank would need to support SEPA bank transfers. For jurisdictions which support SEPA bank transfers, please refer to the FAQs below.
Make a bank transfer via SEPA to the account shown in the Deposit Details pop-up window.
For seamless verification, ensure that your bank account name matches with your Crypto.com Exchange account’s legal entity name.
Is there a fee to deposit EUR into the Crypto.com Exchange App?
Crypto.com and its European EMI partners do not charge fees for EUR deposits via SEPA, but your bank may apply a processing fee. Please reach out to your banking
institution for more information regarding this fee.
Are there any deposit limits for EUR?
Yes, there is a maximum amount of €1 million per deposit. The minimum deposit amount is €1.
Please note that a €25 administration fee will be applied to every return of an erroneous EUR deposit.
How long do SEPA deposits take to process?
If your bank supports SEPA Instant, your deposit will be processed in just a few minutes. Regular SEPA deposits will take 1 to 3 business days to process.
Please note that your first deposit from a new bank account may take longer if it requires further verification.
Where are SEPA bank transfers accepted?
Banks in the following jurisdictions support SEPA transfers:
Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Hungary, Republic of Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden and Switzerland.
Please refer to the FAQ below to find the list of jurisdictions where the deposit and withdrawal of EUR is available in.
How to Make a Withdrawal?
How do I withdraw EUR to my bank account?
Activate EUR withdrawals by making one deposit from your bank account via SEPA
Select a verified bank account that you wish to withdraw your funds to
Enter a withdrawal amount, review the transaction details, and tap Withdraw Now
Is there a withdrawal fee for EUR?
No, Crypto.com and its European EMI partners do not charge clients a withdrawal fee.
How long does it take to make a withdrawal?
Withdrawals via SEPA take approximately one business day to process.
What are the withdrawal limits for EUR?
Daily withdrawal limit: €100,000
Monthly withdrawal limit: €500,000
Minimum withdrawal: €80
General Questions and Tips
How many bank accounts can I link to my Crypto.com Exchange account for EUR transfers?
A maximum of five bank accounts can be linked to your Exchange account. You will need to delete one if you have reached your limit and would like to add a new bank account. Pending accounts count toward your maximum account limit. However, rejected accounts do not.
If you already have five bank accounts linked to your Exchange account, and you make a EUR deposit from a new bank account, your deposit will be rejected.
How do I delete a linked bank account?
Go to Bank Transfer via your main menu to view your list of Verified and Rejected bank accounts. You will see a Delete Bank Account option on the bank account detail page. Tap it to unlink the bank account.
To view your Pending bank accounts, please log in to the Exchange Web and go to Bank Transfer via the left navigation panel.
How long does it take to activate EUR fiat transfers?
Activation of EUR transfers may take several minutes. You may check the activation status by logging in to Exchange Web and going to Bank Transfer > Transfer Method. Please contact our Customer Support Team if you encounter any difficulties during this process.
Can I deposit EUR from a non-bank provider account like Wise or PayPal?
Yes, you can deposit EUR from a non-bank provider account such as Wise or PayPal. However, please note that while these deposits will be accepted, the account itself will not be added to your bank account list for withdrawal purposes. You will need to use a traditional bank account linked to our service for withdrawals.
What country is this feature available in?
This feature is available in the following jurisdictions.
Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Austria, Bahamas, Bahrain, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Brazil, British Virgin Islands, Brunei, Bulgaria, Cameroon, Cape Verde, Carribean Netherlands, Cayman Islands, Chad, Chile, Colombia, Comoros, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Egypt, El Salvador, Equatorial Guinea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Jersey, Kenya, Kiribati, Kosovo, Kuwait, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Monaco, Mongolia, Montenegro, Montserrat, Nauru, Netherlands Antilles, New Caledonia, Niger, Nigeria, North Macedonia, Norway, Oman, Palestine, Papua New Guinea, Paraguay, Peru, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Saint Helena, Saint Martin, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Togo, Tonga, Turks & Caicos Islands, Tuvalu, Uruguay, Vatican City, Vietnam, Wallis and Futuna, West Bank, Western Sahara, Zambia
Please note that the list above is subject to change without prior notice depending on the applicable laws and regulations.
Please note that only SEPA deposits and withdrawals are accepted. EUR transfers via other networks will be rejected. As such, your bank would need to support SEPA bank transfers. For jurisdictions which support SEPA bank transfers, please refer to the FAQs above.
Additional KYC Process for EUR Transfers Activation
Why do I need to go through additional verification to activate EUR transfers?
You may be required to provide additional information for the KYC process in compliance with your jurisdiction’s regulations.
What information do I need to provide during the additional verification process?
During the process, you may be required to answer questions about your annual income, estimated EUR transfer volume, and employment status. You may be required to provide your home address details for verification.
What is accepted as proof of address?
The following documents are accepted, and we may ask for other types of documents, depending on your circumstances:
Utility bills (electricity, water, gas, etc.)
Bank/financial institution statements or letters
Statements or letters from an authorised insurer
If you choose to provide a credit card statement, please ensure that you mask the card number and other sensitive financial identification information.
For a seamless review and approval process, please ensure that the document you submit meets the criteria below:
Issued within the past 90 days
Clear image with legible text
Captured in full (includes all four corners)
Vertically aligned (portrait mode)
Matches the details you entered when submitting your address details for verification
How long does the address verification process take?
The duration of the address verification process varies depending on the availability and accuracy of the information provided, among other factors. Typically, the verification process is completed within five business days. You will be notified of the outcome via email. If your information is not verified after five business days, please contact our Customer Support Team.
You may check the status of the KYC process by logging in to the Exchange Web and going to Bank Transfer > Transfer Method.