Orders Information
I didn't get my Order Confirmation email — where is it?
If you haven't received your Order Confirmation email, please check your Junk mail folder. If you can't locate the email, please send us an email at [email protected] with your Order Number in the subject line, and we'll help you out as soon as possible.
How can I see my order information?
After placing your order, you can find your order information in the Order Confirmation email sent to your registered email. If you can't locate the email, please send us an email at [email protected] with your Order Number in the subject line, and we'll help you out as soon as possible.
Where is my Order Number?
If you can't locate the Order Confirmation email, please send us an email at [email protected] and we'll help you out as soon as possible.
I put the wrong email address in the checkout process — what do I do?
Please send us an email at [email protected] with your Order Number in the subject line, and we'll help you out as soon as possible.
Order Tracking
How can I track my order?
You'll receive a Shipping Confirmation email once your order is on its way. Included in the email is a tracking link to view the live tracking. If you can’t find the tracking number, please send us an email at [email protected] with your Order Number in the subject line, and we'll help you out as soon as possible.
The tracking link doesn't work — how can I trace the order?
Please send us an email at [email protected] with your Order Number in the subject line, and we'll help you out as soon as possible.
Order Delayed
My order is delayed — when will it arrive?
We dislike delays as much as you do. Rest assured, we’re working round the clock to get your order to you ASAP. The reason for the delay and an estimated time of arrival can be found on your tracking page.
Order Missing
I still haven’t received my order — what do I do?
You can check the status of your order’s shipment using the tracking link from your Order Confirmation email. If you don’t see any updates on the shipment, or if it’s taking longer than expected, please send us an email at [email protected] with your Order Number in the subject line, and we'll help you out as soon as possible.
Order Change
Can I change my order?
We do not allow changes to existing orders. If you wish to swap sizes or products, please cancel your order and place a new order on the site.
How long do I have to change my order?
We do not allow changes to existing orders. If you wish to swap sizes or products, please cancel your order and place a new order on the site.
Can I change the shipping address?
We can only change the shipping address within an hour of when the order is placed. Please send us an email at [email protected] with your Order Number, and we’ll help you out as soon as possible.
Order Cancellation
How can I cancel my order?
To cancel your order, please send us an email at [email protected] with your Order Number and ‘Cancellation request’ in the subject line, and we'll help you out as soon as possible. You can only cancel an order if the order has not yet been shipped, which typically happens 12-24h after placing the order.
How long do I have to cancel my order?
To cancel an order depends on whether the order has been fulfilled by our warehouse, which typically happens 12-24h after placing the order.
Please send us an email at [email protected] with your Order Number and ‘Cancellation request’ in the subject line as soon as you can, and we'll help you out as soon as possible.