All Collections App
General questions
Finding Your Email Address
Finding Your Email Address

Steps to retrieve your forgotten App account email

Support Specialist avatar
Written by Support Specialist
Updated over a week ago

What should I do if I forgot my App account email?

  1. Search ‘’ in all your email inboxes.

    Search on Google Gmail.

  2. Try to log in using the email address that contains communications from You should receive a login email with the subject line: ‘Log In to Your App Account

    [resize output image]


    • Verify that the sender is precise ‘’, and not another domain.

    • If you have set up an Anti-Phishing Code, make sure the one that appears in the login email is correct.

  3. If you did not receive or cannot locate the login email from, kindly reach out to our Customer Support team. Please note that you may be requested to provide identity documents, so we can verify you are the owner of the account.

Click here to start a conversation with our Customer Support team.

Did this answer your question?