Connect your Crypto.com Onchain to the Crypto.com App to easily access the diverse crypto financial services offered by Crypto.com.
How to Connect Crypto.com App to Crypto.com Onchain
1. You can start the connection via:
Home Screen > Explore Card [Connect to Crypto.com App]
OR
Settings > [Connect to Crypto.com App]
2. Tap to acknowledge the disclaimers and tap [Continue]
3. Enter your Crypto.com App account email
4. Check for the “Authorize connection” email in your mailbox
5. Tap [Connect] from the connection email on the device that has your Crypto.com Onchain
6. Enter your Crypto.com App 6-digit passcode
7. Tap [Authorize] to launch Crypto.com Onchain
8. See the “Connection success” modal and receive the “Connection success” email
You may now transfer crypto by following the guidelines detailed in the article sections below:
Why did I fail to receive the connection authorization/success email?
Fail to receive “Authorize connection” email:
Make sure you didn’t misspell your email address in step 3, you may resend the connection email (please always use the latest sent email to start the authorization flow)
Make sure you are a KYC-approved user on the Crypto.com App
Fail to receive “Connection success” email:
Make sure you are tapping the [Connect] button from the connection email on the device that has your Crypto.com Onchain to complete steps 6 & 7.
Make sure you tap [Authorize] and launch the Crypto.com Onchain app, you should then be seeing the “Connection success” modal when the app is launched - if Crypto.com Onchain is not launched with the “Connection success” modal, the connection is incomplete. Please retry again from step 5.
Can I connect multiple wallets to my Crypto.com App?
You can only connect one wallet to your Crypto.com App account at a time, we are unable to support connecting more than one Crypto.com Onchain Wallet to the same Crypto.com App account.
If you have imported the same wallet (via the recovery phrase) on multiple devices, you will be able to connect the second Crypto.com Wallet (on a second device) to your Crypto.com App account, but this will disconnect the Crypto.com App from your first Crypto.com Wallet.
How can I connect a different wallet when I have multiple wallets on Crypto.com Onchain App to the Crypto.com App?
Assuming that you have already connected a wallet, e.g. Wallet 1, to the Crypto.com App, in order to connect a different wallet, e.g. Wallet 2, to the Crypto.com App, you will first need to disconnect Wallet 1 from Crypto.com App before you initiate the connection for Wallet 2.
Here are the steps to disconnect a wallet from the Crypto.com App:
Go to Settings menu
Tap on “Crypto.com App” under “Connect to Crypto.com App” section
You will arrive to the next screen where you can see the following
Tap on the [Disconnect] button and confirm to disconnect
You will then be redirected back to the Settings menu
After you are done with disconnecting a wallet, you can then initiate another connection to the Crypto.com App. You can pick which wallet you would like to connect to the Crypto.com App as shown below.
How to send crypto from Crypto.com Onchain to Crypto.com App
Send crypto from Crypto.com Onchain to Crypto.com App
1. Select a coin in your Crypto.com Onchain to send
2. Tap on [Crypto.com App] in the send address screen
Note: You will not be able to send coins that are not supported on your Crypto.com App account therefore the button to send to [Crypto.com App] will be disabled for non-supported tokens.
3. The Crypto.com App address for the corresponding token will be populated automatically.
If there's a memo required for the corresponding token, it will be populated automatically as well.
How to send crypto from the Crypto.com App toCrypto.com Onchain?
Send crypto from Crypto.com App to Crypto.com Onchain
1. Go to Settings > [Crypto.com Wallet] > Tap [Send Funds]
OR
Go to [Transfer] > [Withdraw Crypto] > Tap [Crypto.com Onchain]
Important Note: Withdrawal fees will apply. Each fee of the respective crypto asset can be found in the "Settings" of the Crypto.com App - Fees and Limits:
Section - Withdraw Crypto
Category - Withdraw Crypto (to External Address)
Important Note: If the 24-Hour Withdrawal Lock on your Crypto.com App is enabled, after connecting Crypto.com Onchain to your Crypto.com App account, you will have to wait 24 hours before you will be able to withdraw any crypto to your newly connected Crypto.com Onchain Wallet.
This 24-hour lock only applies to withdrawals. You will still be able to buy crypto through your Crypto.com Onchain immediately after connecting to your Crypto.com App account