How to deposit USD via ACH Bank Transfer?
To make a deposit through ACH Bank Transfer, use the personalised account and routing number provided after you successfully set up your USD Account. You must initiate the transfer from your own bank account in your banking app or banking portal.
To find your personal bank transfer details, from the App Home screen tap Deposit > Cash OR via Account > USD Account > Deposit.
Select “ACH Bank Transfer” in the Choose deposit method screen screen.
In your online bank app or portal, make an ACH transfer from your bank account to your personal Crypto.com bank transslfer details account.
We will notify you in the Crypto.com app as well as email once your USD ACH Bank Transfer transfer has been successfully deposited.
1. To find your personal bank transfer details, from the App Home screen tap Deposit > Cash. |
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2. Select “ACH Bank Transfer” in the Choose deposit method screen screen | 3. In your online bank app or portal, make an ACH transfer from your bank account to your personal Crypto.com bank transfer details account. |
Alternative deposit details
As part of our robust USD cash deposit offering, you can choose which provider you want to use to make USD ACH bank transfers. From your USD Account ACH bank transfer screen, select the alternative provider to access your alternative bank transfer details.
On the USD Bank Transfer screen, select the provider dropdown which will display either “CFSB” or “Green Dot Bank”.
Select the alternative provider and confirm your selection to view your alternative bank transfer details.
At any time you may change between providers to use the bank transfer details of your choice to make USD transfers directly from your bank account to your USD Account.
You may view the Green Dot Bank Accountholder Agreements and Privacy Policy below:
What are the deposit limits and fees?
Minimum Transfer | $1 per transaction
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Maximum Limit - Daily*
| $1,000,000 or 5 times per day
|
Maximum Limit - Monthly* | $10,000,000 or 30 times per month |
USD Account Balance Max Limit* | $10,000,000
|
Fee | Crypto.com does not charge a fee for this service. Your bank may charge a separate fee.
Please check with your financial institution prior to initiating a transfer. |
*The daily calendar limits reset at 00:00 GMT. Monthly and Yearly calendar limits reset on the first of each month/1st of January.
Prime users do not have a limit to their USD Account Balances and can send up to their sending institution’s limits.
Please be aware of the following:
Funds will be returned if you transfer below or beyond the limits
Crypto.com Visa Cardholders do not hold an online checking or savings account with Community Federal Savings Bank
Crypto.com App users cannot use the Crypto.com routing and account numbers for withdrawals, transfers, or bill payments
All outbound transfers, account login, and requests for bank statements must be done via the Crypto.com App
How to close my Green Dot USD Cash Account?
To close your Green Dot USD Cash Account,
Please ensure that your balance is zero
Reach out to crypto.com support team at chat.crypto.com
Troubleshooting
Why was my deposit not accepted?
There are a few things to know before making a bank transfer to your Crypto.com USD Account:
Your Named Account: We only accept transfers from bank accounts opened under your own name. 3rd party transfers will not be accepted (e.g. payments from your friends or family, customers, salary transferred by your employer, etc.).
We do not accept USD transfers via 3rd party payments processing companies (e.g. Western Union, Paypal, Wise), or crypto exchanges. Deposits must be initiated directly from your bank account.
Only USD transfers via ACH network will be accepted. USD transfers initiated by other methods may not be successful, and substantial fees for international transfers may be imposed on your funds.
Common Issues
The most common reasons your bank transfer is on hold or is unsuccessful are:
The name on the bank account you transferred from does not match the name you used to register on Crypto.com.
Your transferred funds came from a joint account.
Your transferred funds came from a payments processing company (e.g. Western Union, Stripe, etc.) or from an unsupported institution such as a crypto exchange.
Your transferred funds were not USD via ACH network
When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and ideally the transaction itself.