What is Send?
Send is a feature in the Crypto.com App that allows you to make instant transfers. With Send, you can:
Move crypto and cash quickly and seamlessly: Send crypto worldwide, or cash within select regions, for free
Find friends easily: Sync your contacts or search globally to connect with others
Transfer to other Crypto.com users anytime: Access the feature directly from the Crypto.com App home screen
Who can use Send?
Crypto.com App users can access the Send feature. Please note that currency availability varies by jurisdiction.
What currencies are supported?
Send supports over 300 cryptocurrencies. The following fiat currencies are supported for domestic cash transfers (subject to jurisdiction):
BRL
CAD
EUR
GBP
USD
Fiat transfers are not yet available in the following jurisdictions:
Australia (AUD)
Singapore (SGD, USD)
United Arab Emirates (AED, USD)
In US states:
Crypto transfers are not available in NY
Fiat transfers are not available in CA, MA, and NY
Fiat transfers may be received in, but not sent from, HI, IN, OK, and UT
How do I transfer crypto or cash with Send?
Follow these steps to transfer funds with Send:
Tap Send from the Crypto.com App home screen
Select your recipient (See the ‘How do I find recipients to send funds to?’ section for details)
Select the crypto or fiat currency you wish to send
Enter the amount you wish to send
Review and confirm the transfer
Your transfer will be processed instantly if the recipient is eligible. See ‘Why am I unable to send money or crypto to another Crypto.com App user?’ for more details.
You can also access the Send feature by:
Going to Pay > Send from the main menu
Tapping Send from your Cash Account
Going to your Crypto Wallet > Transfer > Withdraw > Withdraw to Crypto.com Users
1. Tap Send from the Crypto.com App home screen. Select one of your contacts or search for a recipient. | 2. Select the crypto or fiat currency you wish to send and input the amount. |
3. Review and confirm the transfer | 4. Your transfer will be completed instantly if the recipient is eligible |
Can I transfer to someone who isn’t a Crypto.com App user?
To transfer crypto to someone who isn’t yet a Crypto.com App user, simply invite them to sign up. They’ll receive the crypto after they’ve created their account.
Follow the steps below to invite them:
Tap Send from the Crypto.com App home screen
Search for or select a contact.
Select the crypto currency you wish to send
Enter the amount you wish to send
Review and confirm the transfer
Invite your recipient to sign up for the Crypto.com App by sharing your Referral Link
The transfer will remain pending for up to seven (7) days, giving the recipient time to sign up and claim it. If unclaimed within that time, the transfer will be cancelled and the funds returned to you.
You can also cancel pending transfers and the funds will be returned to you. Depending on your jurisdiction, both you and the recipient may also receive a Referral Bonus.
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How do I receive a transfer?
When another Crypto.com App user sends you cash or crypto, you’ll receive a notification and the funds will be credited to your Crypto Wallet or Cash Account instantly.
You can find the transfer details in your transaction history. To view your transaction history, tap the ‘clock’ icon on the top-right corner of the Send screen.
Can I receive funds if I am not a Crypto.com App user?
If you are not yet a Crypto.com App user, you can join using the referral link your friend shares with you to accept the transfer.
The transfer will remain pending for up to seven (7) days, giving you time to sign up and claim it. If you don't claim the transfer within that time, the funds will be returned to the sender.
How do I find recipients to send funds to?
There are several ways to find a recipient:
Sync your phone’s contacts to the Crypto.com App
Scan your recipient’s Crypto.com App Send QR code
Search for a recipient using their phone number or email address
Recipients can choose if they want to be discoverable in their privacy settings. See the ‘How do I change my privacy settings?’ section for details.
Find Send recipients by syncing your contacts
To find a recipient through synced contacts, please ensure the following:
You have the recipient saved in your phone contacts
You have synced your phone contacts in the Send feature. From the Crypto.com App home screen, tap Send > Sync contacts.
The recipient has Contact visibility enabled in their Crypto.com App privacy settings. See the ‘How do I change my privacy settings?’ section for details.
You have allowed the Crypto.com App to access your contacts in your phone’s privacy settings
Find Send recipients by QR code
Follow these steps to find and send funds to a recipient by scanning their QR code:
From the Crypto.com App home screen, tap Send
Tap the Scan icon in the search bar to open your QR scanner
Ask your recipient to tap My code on their Scan screen to display their QR code
Scan your recipient’s QR code using your QR scanner
Alternatively, you can tap Library to upload and scan a QR code sent by a friend
Find Send recipients by searching their email or phone number
From the Crypto.com App home screen, tap Send.
Enter the email address or phone number of the person you wish to send funds to in the search bar. If they are a Crypto.com App user, their profile will appear.
If the person is not a Crypto.com App user, tap Send anyway. Invite your recipient to sign up for the Crypto.com App by sharing your Referral Link If the funds are not claimed within seven (7) days, the pending Send transaction will expire and they will be returned back to you. See ‘Can I transfer to someone who isn’t a Crypto.com App user?’ for more details.
How do I change my privacy settings?
When you use Send, other Crypto.com App users can search for you using your email address or phone number. Phone contacts who have synced their phone book will be able to see you as a friend.
You can follow these steps to change your privacy settings:
From the main menu, tap Profile & Settings > Security & privacy > Privacy
Toggle the relevant settings on or off based on your preferences
How do I receive Pay Rewards with Send?
When you send CRO to your friends, you are entitled to receive Pay Rewards of up to US$5 in CRO every month.
You can earn up to 10% back in CRO if you fulfill one of the following:
Requirement | Details |
Crypto Earn allocation | Minimum Allocation Amount: 10,000 CRO Term: 3 Months |
Cardholder CRO Stake or CRO Lockup | Minimum Lockup/Stake: 10,000 CRO |
Crypto.com Exchange Lockup | Minimum Lockup: 10,000 CRO |
What are the transfer limits?
The transfer limits are as follows:
| Transfer Limit (USD equivalent) | Transfer Limit for Prime users (USD equivalent) |
Crypto | Up to $50,000 every 24 hours | Up to $100,000 every 24 hours |
Cash | $20,000 every month (rolling) | $100,000 every month (rolling) |
Cash transfers have a minimum transfer limit of US$0.01 equivalent per transaction.
Please note that Pay Rewards (in CRO) will only be credited if the fiat equivalent is greater than US$0.01. Transfer limits are subject to change at our discretion.
Is there a fee to transfer crypto or cash?
No, there are no fees for using Send to transfer crypto or cash.
How do I block a Crypto.com App user?
You can block another Crypto.com App user at any time. Once blocked, that user will no longer be able to send or receive money from you.
To block someone:
Tap Send from the Crypto.com App home screen
Select or search for a recipient
Tap the ‘profile’ icon in the top right corner of the screen
On the recipient’s profile page, tap the ‘three dots’ icon in the top right corner
Tap Block, then confirm by tapping Block again from the pop-up
Why am I unable to send money to another Crypto.com App user?
If you are unable to make a transfer, please ensure that:
Your Crypto.com App account is fully verified (i.e., you have submitted all required documents)
You have a sufficient balance in your Crypto Wallet or Cash Account
You are not exceeding the maximum transfer limit
The recipient is a Crypto.com App user
The recipient’s Crypto.com App account is fully verified
The recipient has a Cash Account in the same currency you are sending (applicable for cash transfers only)*
*Transfers are subject to jurisdictional and regulatory restrictions. As a result, there may be instances where a transfer cannot be completed even if both parties’ accounts are verified, funded, and in the same currency (applicable for cash transfers only). If you encounter such an issue, please contact us at chat.crypto.com for assistance.
Why was my transfer unsuccessful?
If you initiated a Send request but the funds or crypto have not been received:
Ensure that your recipient has access to their Crypto.com App account.
Check your transaction history to ensure the transaction is marked as Processed. In rare cases, the transaction might take longer than usual and will be labeled as Pending. To view your transaction history, tap the ‘clock’ icon on the top-right corner of the Send home screen.
If you did not receive a transfer that was sent to you, check with the sender to confirm that they used the correct phone number or email address.
What happens if I make a transfer to the wrong person?
Once a transfer is complete, we cannot cancel or reverse it. If you make a transfer to the wrong person, you will need to ask them to return the funds or crypto by contacting them using the email or phone number you used to send the payment.
Are Send transfers reversible?
No, crypto and cash Send transfers cannot be reversed. When a transfer is completed, it is final and funds are immediately sent to the recipient’s account. Crypto.com is unable to undo the transfer or recover the cash or crypto.
Always ensure that you have selected the correct recipient, verified their email or phone number (with the country code), and confirmed the contact details with them before making the transfer.
Crypto.com does not bear responsibility for transfers made to an incorrect recipient because of user error. By initiating a Send transfer, you acknowledge and agree that the transaction is final, non-reversible, and non-refundable. Crypto.com is not liable for any loss of funds or crypto resulting from mistaken identity, incorrect recipient information, fraud, or unauthorised use of your account. Please verify all details carefully before confirming your transfer.
How do I report a fraudulent cash transfer?
Please note that reporting is only available to US users.
If you think you have received a fraudulent cash transfer, you can report it by following these steps:
Tap Send from the Crypto.com App home screen
Tap the ‘clock’ icon on the top-right corner of the Send screen
Select the relevant cash transfer from your transaction history
Tap Report an issue on the transaction detail screen and follow the instructions