These FAQs apply if you reside in the US, Canada, Singapore, Australia, or European Economic Area. If you do not reside in one of these countries, please refer to one of these pages instead:
What is Crypto.com Prime?
Crypto.com Prime is a membership programme designed for high net worth traders.
Prime users enjoy unrivalled benefits across the Crypto.com App, including:
Up to 0.5% rebates for every trade
Zero trading fees
Support for large trades, limit orders, and up to 5x margin¹
Unlocked Level Up tier benefits
Up to US$1 million in account protection²
Higher, zero-fee cash and crypto withdrawal limits³
24/7 priority customer support
A dedicated Relationship Manager (coming soon)
Benefit availability varies by jurisdiction.⁴
Where is Prime available?
Crypto.com Prime is available in the United States, Canada, Singapore (only for verified Accredited Investors), the United Kingdom (see UK-specific FAQ page), Australia, the Gulf Cooperation Council (see GCC-specific FAQ page), and the European Economic Area.
Availability in other jurisdictions may be offered on a discretionary basis.
What are the requirements for Prime membership?
Crypto.com Prime membership is by invitation only. Eligibility is determined by Crypto.com using the criteria listed in the table below.
Requirement | Prime 1 | Prime 2 | Prime 3 |
Trading Volume (Past 180 days) | $250,000 | $1,000,000 | $2,500,000 |
(or) AUM | $1,000,000 | $2,000,000
| $5,000,000 |
I am eligible for a Prime membership. How do I join the Prime programme?
Once you become eligible for Crypto.com Prime, a ‘PRIME’ button will appear in the top-right corner of the Crypto.com homepage.
Select this button to activate your membership and follow the steps below.
Tap the Prime icon on the top-right corner of the home screen | Review the Prime benefits and other benefits, and tap Join Prime
| Review and accept the Prime T&Cs, and tap Activate Prime |
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Once you’ve activated Prime, you’ll be able to view the membership screen.
What are the fees and limits applicable to Crypto.com Prime users?
As a Prime member, you enjoy higher cash and crypto withdrawal limits.⁵
Please refer to the Prime Margin Trading Help Centre article for limits applicable to margin trading.
Please refer here for the limits applicable to debit or credit card purchases of cryptocurrency, and Apple Pay purchases of cryptocurrency.
¹ Available in supported jurisdictions
² The same minimum conditions for relief as the Account Protection Programme set out in this FAQ applies. U.S. and Canadian Prime customers will be eligible for the Account Protection Programme (including the enhanced recovery limits set out the same in this FAQ, notwithstanding that the FAQ availability list does not specify these jurisdictions.
³ Subject to the maximum permitted by your banking service providers’ account limits.
⁴ Should the Asset Under Management (AUM) or Trading Volume in the past 180 days minimum requirement per prime tier Minimum Asset Base fall below the requirement threshold at any time, including as a result of mark-to-market value of the cryptocurrencies or fiat currency foreign exchange fluctuations, the user will cease to qualify for Prime.
⁵ Withdrawal limits are subject to applicable laws and regulations. For USD and CAD, limits are $30M/month; for other currencies, withdrawals are unlimited.