How to Make a Deposit?
Setting up USD fiat transfers
USD fiat transfers can be activated in either the Wallet or Payment pages.
Wallet page
Click Wallet in the left navigation panel and select Deposit in the USD row under the Coin column.
Select Bank Transfer in the pop-up window
Read and accept the Terms and Conditions
You may be asked to provide additional information for the KYC process
USD transfers will be automatically activated once the KYC process is complete
Payment page
Click Payment after clicking the top right profile icon. Select the Transfer Method tab
Select Activate in the USD row
Read and accept the Terms and Conditions
You may be asked to provide additional information for the KYC process
USD transfers will be automatically activated once the KYC process is complete
Activating USD transfers may take a few minutes. You can check its status by navigating to Payment > Transfer Method.
How to make a deposit:
After you have activated USD fiat transfers, go to the Wallet page
Click Deposit in the USD row under the Coin column and select Bank Transfer in the pop-up window
Select Deposit in the ACH row
Make a bank transfer to the account shown in the Deposit Details pop-up window. . Please note that only ACH deposits are accepted. Deposits via other networks will be rejected.
For seamless verification, ensure that your bank account name matches with your Crypto.com Exchange account name.
Is there a fee to deposit USD via ACH into the Crypto.com Exchange?
Crypto.com does not charge fees for ACH deposits, but your bank may apply a processing fee. Please reach out to your banking institution for more information regarding this fee.
Are there any deposit limits for USD?
The minimum deposit is $1 per transaction. You can deposit up to $1,000,000 or 5 times per day, and up to $10,000,000 or 30 times per month.
Please note that a $40 administration fee may be applied to every return of an erroneous USD deposit.
How long do ACH deposits take to process?
ACH deposits typically take 1 to 5 business days to be processed.
Please note that your first deposit from a new bank account may take longer if it requires further verification.
How to Make a Withdrawal?
How do I withdraw USD to my bank account via ACH?
You will first need to link your bank account via Plaid. Plaid is an easy and secure way to link your bank account to Crypto.com Exchange.
To link a bank account:
Click Payment after clicking the top right profile icon. Select the Bank Accounts tab
Click Add Bank Account
Select ACH in the pop-up window
You will be redirected to your banking portal via Plaid to securely log in and authorise the connection
Once completed, you will be redirected to Crypto.com Exchange
To make a withdrawal:
Click Wallet in the left navigation panel and select Withdraw in the USD row under the Coin column.
Select Bank Transfer in the pop-up window
Select Withdraw in the ACH row
Select your linked bank account and enter the withdrawal amount
Review and confirm the withdrawal request
Is there a withdrawal fee for USD via ACH?
Crypto.com does not charge fees for ACH withdrawals, but your bank may apply a processing fee. Please reach out to your banking institution for more information regarding this fee.
How long does it take to make a withdrawal via ACH?
ACH withdrawals typically take 1 to 3 business days to be processed.
What are the withdrawal limits for USD?
Minimum amount: $100 per transaction
Maximum per day: $100,000 or 5 transactions
Maximum per month: $500,000 or 30 transactions
General Questions and Tips
Why did my bank send small deposits and then withdraw the same amount?
When linking your bank account, your bank may perform a micro-deposit verification to confirm account ownership. This usually involves sending two small deposits, followed by a single withdrawal for the combined amount of those deposits.
You can view these transactions in the Exchange platform:
Deposit amounts:
Navigate to Wallet > USD > Deposit > Bank Transfer > Transfer History
Withdrawal amount:
Navigate to Orders > Transactions
This process is a standard security measure required by some banks to ensure that the linked bank account belongs to you.
How many bank accounts can I link to my Crypto.com Exchange account for USD transfers?
A maximum of five bank accounts can be linked to your Exchange account. You will need to delete one if you have reached your limit and would like to add a new bank account. Pending accounts count toward your maximum account limit. However, rejected accounts do not.
How do I delete a linked bank account?
Go to Payment > Bank Accounts via the top right profile icon to view your list of Verified, Pending, and Rejected bank accounts. You will see a Delete option next to the bank account. Click it to unlink the bank account.
What should I do if my linked bank account has expired?
If your bank account linkage has expired, you will need to delete the existing bank account and link it again using Plaid.
To do this:
Go to Payment > Bank Accounts via the top right profile icon
Delete the expired bank account.
Click Add bank Account and link the same bank account by following the original linking steps via Plaid.
How long does it take to activate USD fiat transfers?
Activation of USD transfers may take several minutes. You may check the activation status by going to Payment > Transfer Method. Please contact our Customer Support Team if you encounter any difficulties during this process.
Can I deposit USD from a non-bank provider account like Wise or PayPal?
We do not accept USD transfers via 3rd party payments processing companies (e.g. Western Union, Paypal, Wise), or crypto exchanges. Deposits must be initiated directly from your bank account.
What country is this feature available in?
This feature is currently available only within the United States.
Additional KYC Process for USD Transfers Activation
Why do I need to go through additional verification to activate USD transfers?
You may be required to provide additional information for the KYC process in compliance with your jurisdiction’s regulations.
What information do I need to provide during the additional verification process?
During the process, you may be required to provide your Social Security Number (SSN) and home address details for verification.
What is accepted as proof of address?
The following documents are accepted, and we may ask for other types of documents, depending on your circumstances:
Utility bills (electricity, water, gas, etc.)
Government correspondence
Bank/financial institution statements or letters
Statements or letters from an authorised insurer
If you choose to provide a credit card statement, please ensure that you mask the card number and other sensitive financial identification information.
For a seamless review and approval process, please ensure that the document you submit meets the criteria below:
Issued within the past 90 days
Clear image with legible text
Captured in full (includes all four corners)
Vertically aligned (portrait mode)
Matches the details you entered when submitting your address details for verification
How long does the address verification process take?
The duration of the address verification process varies depending on the availability and accuracy of the information provided, among other factors. Typically, the verification process is completed within five business days. You will be notified of the outcome via email. If your information is not verified after five business days, please contact our Customer Support Team.
You may check the status of the KYC process by going to Payment > Transfer Method.