Can I add my Crypto.com Prepaid Card to Google/Samsung Wallet?
Availability by region is as follows:
Region | Google Wallet | Samsung Wallet |
US | Y | Y |
Canada | Y | N |
EU | Y | N |
EU (users in Brazil and LATAM) | Y | N |
United Kingdom | Y | N |
Australia (including New Zealand users) | Y | N |
Singapore (including non-Singapore residential address users) | Y | N |
Bahrain (including select GCC markets) | Y | N |
How do I add my Crypto.com Prepaid Card to Google Wallet?
From the Google Wallet app:
1. Open the Google Wallet app and select Payment Card | 2. Scan your card or input the details manually |
| |
3. Confirm the card details and tap Continue | 4. Read and accept the terms and conditions |
5. Request SMS one-time password (OTP) and verify | 6. Your card is added |
From the Crypto.com App
Go to Card from the bottom navigation and tap Add to Google Pay |
FAQ
What if I did not receive my SMS OTP?
If you did not receive an SMS one-time password (OTP), please follow these steps:
Call the hotline shown on the back of your Crypto.com Prepaid Card:
Australia: +61 2 7908 5798
Canada: +1 844 707 7788
Europe (including users in Brazil and LATAM): +33 1 76 42 00 95
United Kingdom: +33 1 76 42 00 95
Bahrain (including select GCC markets): +1 213 474 7711
Singapore: +65 6264 0211
United States: +1 888-824-8817
A live agent will assist you with your digital wallet registration
The agent will ask you to answer a brief series of questions to verify your identity as the cardholder
Once your identity is confirmed, the agent will escalate your request to a customer service specialist for further assistance
The agent will inform you that the verification process is complete, and you may terminate the call
A confirmation SMS will be sent to your registered phone number within 48 hours
If you do not receive the SMS, please contact our support team via the in-app chat
Can I add my card again after I have removed it from Google Wallet or Samsung Wallet?
Yes, you can add your card again to Google Wallet or Samsung Wallet.
Do I need to add my card to Google Wallet or Samsung Wallet again if my card has been reissued, replaced, or upgraded?
Yes, you will need to add your card again to Google Wallet or Samsung Wallet.
What if my physical card is lost or stolen?
You can block your card immediately in the Crypto.com App. Please contact us via the in-app chat to request a replacement.
I have blocked or frozen my card. Can I still use it on Google Pay or Samsung Pay?
No. Once your card is blocked or frozen, it cannot be used on Google Pay or Samsung Pay. Please note that it may take up to 10 minutes for the change to take effect.
Will I see Google Pay or Samsung Pay transactions in the Crypto.com App?
Yes, your latest transactions made through Google Pay or Samsung Pay will be shown in the app.
Will I get a notification in the Crypto.com App for declined transactions?
Yes, you will receive notifications for both declined and successful transactions.
Google Pay FAQ
What if I lose my Android device?
Use Android Device Manager to help you find, lock, or erase your phone. You can also search ‘Find my phone’ in Google, and your phone’s location will appear on a map. Then, contact us at chat.crypto.com to suspend your card.
What if I find my lost Android device?
Contact us at chat.crypto.com to remove the suspension from your card. You can resume using your card on Google Pay once the suspension is lifted.
I'm receiving the error message, ‘Double check your card details’ or ‘Your card couldn't be added’. What does this mean?
This error usually means your card is either closed or you have entered an incorrect CVV or expiry date.
Are there any limits on Google Pay purchases made with my card?
Please see the limits based on your jurisdiction below:
Country | Daily Transaction Limits | Merchant / Contactless Limits | PIN / Verification Requirements | Card Controls |
Australia | Same as card limits | AU$200 or as set by merchant | PIN may be required for contactless transactions over AU$200 | App blocks/controls apply |
Canada | Same as card limits | Up to CA$250 per purchase on Google Pay | — | App blocks/controls apply |
Singapore | Same as card limits | Limits may be set by merchants | PIN may be required for contactless transactions | App blocks/controls apply |
Europe | Same as card limits | €50 or as set by merchant | PIN/device verification may be required for contactless over €50 | App blocks/controls apply |
United Kingdom | Same as card limits | Limits may be set by merchants | - | App blocks/controls apply |
Bahrain (including select GCC markets) | Same as card limits | Limits may be set by merchants | - | App blocks/controls apply |
How can I return or get a refund for items purchased using Google Pay?
Bring the receipt and the item to the store.
If the merchant asks you to swipe your card, hold the back of your phone to the contactless payment terminal. The merchant will inform you when to expect your refund.
For some returns, you may need to provide the last 4 digits of your virtual account number. You can find your virtual account number on the card details screen in your Google Pay app (this is not the same as your virtual card number).
How can I turn off notifications?
In the Google Wallet app, tap (...) in the top-right corner of the screen
Go to Settings > Notifications
Toggle off the button next to Purchases
Google Pay and Google Wallet are trademarks of Google LLC.
This document is a translation of its English version. In case of conflict, the English version shall prevail.