The Rewards Hub is the central destination on Crypto.com Exchange for discovering, earning, and tracking rewards. It consolidates Sign-Up Rewards, trading competitions, and future programs (referral bonuses, non-trading campaigns) into a single, intuitive interface. Users can see all available opportunities, track real-time progress, and view their complete rewards history - all in one place.

You can access the Rewards Hub in the following ways:

No. The Rewards Hub landing page is accessible to both logged-in and logged-out users. Logged-out users can view the available rewards and the total potential value, but must sign up and log in to participate and earn rewards.

Yes. The Rewards Hub is available on Web and the mobile App.

Sign-Up Rewards are a set of trading fee credits that new users can earn by completing onboarding milestones on the Crypto.com Exchange. There are four sequential steps (dependent on country eligibility) each offering a reward upon completion:

Note: Reward amounts may vary by country. The amounts shown above are the default values. In some jurisdictions, not all steps are available, and the total reward value displayed on the Rewards Hub hero banner adjusts dynamically to reflect only the steps eligible in your region.

Only new users who create their account after the Rewards Hub launch date are eligible. If you signed up before the launch date, you are not eligible for Sign-Up Rewards, even if you complete the steps afterwards.

No. Sign-Up Rewards are exclusively for new users who register after the launch date. Existing users who visit the Rewards Hub will see a clear "Ineligible" status on the Sign-Up Rewards section, with an explanation that the promotion is for new users only. If you have already completed all onboarding steps, the Sign-Up Rewards section will not appear at all.

Yes. The steps must be completed sequentially:

Each step unlocks only after the previous one is completed. You cannot skip ahead. If a step is not available in your country due to regulatory restrictions, the next eligible step automatically becomes the active one.

All Sign-Up Rewards steps must be completed within 30 days of your sign-up. The 30-day countdown starts from the moment you complete the Sign-Up step. Vouchers are only issued for steps completed before this expiry date. If you complete a step after the 30-day window, the action still works (e.g., your KYC is still verified), but you will not receive the reward voucher.

All four reward vouchers share the same expiry date - 30 days from your sign-up completion. The expiry does not reset when you complete later steps. Expired vouchers display an "Expired" status and can no longer be used.

Yes. You can still complete these actions for regular platform usage. When you click a CTA after the reward window has expired, a pop-up will inform you: "You can still continue with this action, but the reward is no longer available as the 30-day reward period has expired." The step will show as "Completed" but with a "Reward Expired" status.

Trading fee credits are non-withdrawable credits applied to your account that offset your trading fees on the Crypto.com Exchange. They cannot be cashed out or transferred - they are automatically used to reduce the fees you pay when trading.

Rewards are automatically credited to your account within 1–2 hours after completing each step (batch processing). You do not need to manually claim them.

While the reward is being processed, you will see an "Arrives in [X] min" indicator on the completed step card.

Go to the "My Rewards" section within the Rewards Hub. You will see:

Voucher cards only appear as you complete each step, and the balance updates in real-time without requiring a page refresh.

Your first single deposit must be ≥ $100 USD equivalent. This can be fiat or crypto. The deposit amount is validated based on net deposit value.

No. Split deposits do not qualify. If your first deposit is less than $100, you will not receive the Deposit reward ($30) or the First Trade reward ($40), even if subsequent deposits bring your total above $100. The system only validates the first deposit amount. The step cards for Deposit and Trade will show "Requirement not met."

If your first deposit is below $100, you are ineligible for both the Deposit and First Trade rewards. The Deposit and Trade Now CTAs will be disabled, and the cards will display "Requirement not met." Subsequent deposits do not retroactively qualify you.

The Rewards Hub is currently only available in the US and EEA. However, certain jurisdictions have restrictions due to local regulations.

If your country is ineligible for the entire Sign-Up Rewards section, the section will be blurred with a "Not Eligible in Your Country" overlay. If only specific steps are restricted, those individual cards will be blurred while eligible cards remain active.

Your eligibility is based on your registered country (phone country), not your current IP location. If you are logged in, the system uses your registered country regardless of where you are accessing from. If you are logged out, country detection is based on IP address, which may show different eligibility than your registered account.

During the initial rollout, Crypto.com runs limited testing where a portion of new signups see the Rewards Hub with Sign-Up Rewards (the experiment group), while others see the standard onboarding experience (the control group). This is done to validate that the program works correctly and provides a positive experience. Assignment is randomized and consistent - once assigned, you will always see the same experience across web and app. After the test concludes, the Rewards Hub will be available to all users.

If you were not initially enrolled and did not complete any onboarding steps during the experiment period, you will see the Rewards Hub after the experiment ends and may be eligible for Sign-Up Rewards at that point. However, if you already completed some or all steps during the experiment without the Rewards Hub, you will see an "Ineligible" status.

Trading fee credit rewards are processed in batches and credited within 1–2 hours of completing a step. If you see "Arrives in [X] min" on the step card, your reward is being processed. If it has been more than 2 hours, please contact customer support.

Card states update in real-time without a page refresh. Try closing and reopening the Rewards Hub. If the issue persists, ensure you have a stable internet connection and try again. If the problem continues, contact support.

This means your first deposit was less than $100 USD, or you split your deposit into multiple transactions. Unfortunately, the requirement is a single first deposit of at least $100 USD. Split deposits (e.g., $10 then $90) do not qualify, and subsequent deposits do not retroactively satisfy the requirement.

Sign-Up Rewards are only available to new users who registered after the Rewards Hub launch. Existing users are not eligible for these rewards, even if they have not completed all onboarding steps. However, you will be eligible for Trading Volume Challenges and future campaign programs once they launch.

Reward amounts and validity periods can vary by country based on local compliance requirements and program configuration. The amounts displayed on your Rewards Hub are specific to your jurisdiction. During certain periods, Crypto.com may also run optimizations that test different reward configurations to improve the user experience.

Jurisdiction restrictions only affect reward eligibility, not platform functionality. You can still deposit, trade, and complete KYC for normal account usage. The restriction means you will not receive a trading fee credit reward for that specific step in your country.

Crypto.com reserves all rights to change the Rewards Hub program terms at any time and retains final discretion on all terms regarding the rewards program.