Sign up and complete KYC in the Crypto.com App.

If eligible (based on both your registered phone country and KYC document country, and not having used a referral code), you are automatically enrolled upon KYC approval.

Trade eligible tokens (excluding stablecoin pairs) to reach each milestone within 30 days of registration.

Access the Welcome Bonus via the home screen banner, Missions tab, or Supermenu.

Each time you reach a milestone, you earn a mystery box.

Rewards are randomized within the range shown above.

You must open each box to claim your reward as rewards are not credited automatically.

The trading volume is calculated based on the Gross Trading Volume, meaning the pre-trade amount before any fees are deducted.

If you reach multiple milestones in a single trade, you can open multiple boxes in sequence via the notification.

When you reach a milestone, you’ll receive an in-app notification.

Tap the notification or the “Open box”/“Claim” button on the Welcome Bonus dashboard to start the unboxing flow.

Your reward is credited only after you open the box.

All claimed rewards are credited to your Crypto.com App account and shown in your transaction history.

You have 30 days from account registration to reach milestones and claim any earned boxes.

After 30 days, all banners except the Supermenu entry disappear.

For the next 7 days (days 31–37), you can still claim any unclaimed boxes via the Supermenu.

After 37 days, any unclaimed boxes expire and cannot be claimed.

Users who signed up with a referral code

Users whose registered phone number country or KYC document issuing country (residency/citizenship) is in a restricted jurisdiction:

Canada is excluded from the new tiered Welcome Bonus due to compliance requirements, but eligible Canadian users retain the legacy Welcome Bonus rewards

Note: Both your phone number country and your KYC ID issuing country must be in an eligible region. If either is in a restricted region (for example, an Australian phone number with a Ugandan ID), you will not be eligible.

The program is void where prohibited by law.

If a single trade qualifies you for multiple milestones, you’ll receive a notification to open all earned boxes in order.

You must open each box individually; rewards are credited as you open each one.

Boxes remain “Earned (Unclaimed)” until you open them.

You can claim any earned boxes at any time during the 30-day program, and for 7 days after via the Supermenu.

Unclaimed boxes expire after the 7-day grace period.

Tiered Mystery Box (current version): Four milestones ($100, $500, $1,000, $5,000), each unlocking a mystery box with a randomized reward within the displayed range.

Historical Flat Milestone (legacy version): A single milestone (either $100 or $500, depending on your jurisdiction). Complete the milestone to earn a mystery box with a reward of up to 1 BTC (average reward not specified).

If you enter a referral code during signup and enroll in the referral program, you will no longer be eligible for Welcome Bonus rewards.

The referral program may offer a different (potentially higher) reward structure.

You cannot participate in both the Welcome Bonus and Referral Bonus for the same account.

Expired boxes: After 37 days, unclaimed boxes are lost.

Phone country vs. KYC ID country mismatch: Eligibility is checked against both your phone number country and your KYC document issuing country at the time of KYC approval. If either country is restricted (e.g., an eligible phone number paired with a restricted African KYC document, or vice versa), the account will not be enrolled in the Welcome Bonus.

Region change:

Referral vs. Welcome Bonus: If you sign up with a referral code, you are not eligible for the Welcome Bonus, and are instead enrolled into the referral rewards program.