Bank transfers via ACH Network are a relatively inexpensive way for U.S. residents to transfer funds from their bank account into the Crypto.com App.
Which USD deposit method is best for you?
ACH or Wire Transfer
| ACH | Wire |
Minimum Transfer | $20 per transaction | $1,000 per transaction |
Maximum Limit - Daily* | $100,000 or 5 times per day | $1,000,000 or 5 times per day |
Maximum Limit - Monthly* | $1,000,000 or 30 times per month | $10,000,000 or 30 times per month |
Processing Time | 3-5 business days | 1-2 business days |
USD Fiat Wallet Balance Max Limit | USD 250,000 | USD 250,000 |
Eligibility |
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Requirement |
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Fee | Crypto.com does not charge a fee for this service. Your bank may charge a separate fee.
Please check with your financial institution prior to initiating a transfer. | Crypto.com does not charge a fee for this service. Your bank may charge a separate fee.
Please check with your financial institution prior to initiating a transfer. |
*The daily calendar limits reset at 00:00 GMT. Monthly and Yearly calendar limits reset on the first of each month/1st of January.
Please be aware of the following:
Funds will be returned if you transfer below or beyond the limits
Crypto.com Visa Cardholders do not hold an online checking or savings account with Metropolitan Commercial Bank
Crypto.com App users cannot use the Crypto.com routing and account numbers for withdrawals, transfers, or bill payments
All outbound transfers, account login, and requests for bank statements must be done via the Crypto.com App
Who is eligible for a USD fiat wallet?
U.S. users (having US ID or driving license, and US phone number) who meet all of the following requirements are eligible to use wire transfer or ACH Direct Deposit to deposit USD into the fiat wallet:
Has a Social Security Number (SSN)*
Has a U.S. Residential Address (P.O boxes are not acceptable)
Has a bank account that is located within the U.S.
*Social Security Number is required only for creating a USD fiat wallet. Submitting your social security number to us will not trigger a credit check. It will not be required for each deposit transaction.
How to set up my USD fiat wallet?
Users who have previously set up USD fiat wallet
USD deposits coming from ACH direct deposit will be stored within the same USD fiat wallet as deposits from wire transfers. Thus, you will not be required to provide additional information.
We would still require you to accept our terms and conditions and go through the instructions to familiarize yourself with this deposit method.
Here are the steps you would need to take:
Go to “Accounts” on the bottom navigation bar
Tap on “Fiat Wallet”
Tap on “US Dollars”
Tap on “Set up” in the ACH Transfer section
Read through the instructions and Terms and Conditions
Check the box to agree to the Terms and Conditions and tap “Next”
Read through all the information required for initiating an ACH direct deposit
Users who have not set up a USD fiat wallet previously
Setting up a USD wallet is a simple process that only requires a few steps. We will need the following information from you so please have them ready:
Social Security Number (SSN)*
U.S. Residential Address (P.O boxes are not acceptable)
*It will NOT trigger a credit check
Here are the steps you would need to take to set up the USD fiat wallet:
Go to “Accounts” on the bottom navigation bar
Tap on “Fiat Wallet”
Tap on “+ Set Up New Currency”
Select “US Dollars”
Read through the instructions and Terms and Conditions
Check the box to agree to the Terms and Conditions and tap “Next”
Submit your residential address and Social Security Number
Once our team has reviewed your information and approved your application, you will be able to deposit USD into your fiat wallet using wire transfer and ACH direct deposit.
Information required:
U.S. Residential Address (P.O boxes are not acceptable)
Social Security Number (SSN)**
**This will NOT trigger a credit check
Once our team has reviewed your information and approved your application, you will be able to deposit USD into your fiat wallet using wire and ACH transfer.
How to deposit USD via ACH direct deposit?
Upon successful setup of the USD Fiat Wallet, you will see an information page with all the necessary details to transfer USD from your bank account via the ACH network.
You can locate the deposit details in the following steps:
Head to “Fiat Wallet”
Tap on “Transfer”
Tap on “Deposit”
Tap on “United States Dollar”
Tap on "ACH"
The required information includes:
Routing Number
Account Number
Account Type: Checking
Bank: Metropolitan Commercial Bank
Bank Address: 99 Park Avenue, New York, NY 10016
Please Note:
Crypto.com Visa Cardholders do not hold an online checking or savings account with Metropolitan Commercial Bank
Crypto.com App users cannot use the Crypto.com routing and account numbers for withdrawals, transfers, or bill payments
All outbound transfers, account log in, and requests for bank statements must be done via the Crypto.com App
Only USD transfers from bank accounts matching your name will be accepted. However, salary deposits from the user's employers are accepted (a proof from you may be requested).
Please note:
Crypto.com does not accept physical checks or checks from bill pay services as a payment method to purchase cryptocurrency or to transfer cash into a user's USD fiat wallet. Any such checks received by Crypto.com will be voided and destroyed.
How can I use the funds deposited from ACH direct deposits?
Once the funds are deposited into your account (you will receive an in-app notification and an email).
Funds in your USD fiat wallet can be used for:
Purchasing crypto in the Crypto.com App
To Purchase Crypto
Tap the Buy button on the homepage
Selecting the crypto you wish to buy
Choose Fiat Wallet from the options available on the screen
Select USD
Top up your Crypto.com Visa card
Go to the Card page
Tap on Top Up
Select Fiat Wallet
Input the top-up amount in USD
Confirm the transaction (Rate will be held for 15 seconds)
How to withdraw USD?
Please refer to USD Withdrawal via ACH for more information.
Troubleshooting
There are a few things to remember when making a USD bank transfer to your Crypto.com App:
USD: Only USD transfers will be accepted from a bank account on the ACH network.
Your Named Account: We can only accept transfers from bank accounts opened under your own name. 3rd party transfers (e.g. payments from your customers, friends, family, etc.) will not be accepted. Specifically, we will not accept transfers from crypto exchanges (e.g. Kraken, Bittrex, etc.).
Processing Time: Although USD bank transfers are very fast (usually the same or the next day), please allow 3-5 business days for the funds to arrive at your account, especially if you are transferring money to your App for the first time.
If you do not see the funds in your App by that time, please email our support at [email protected] or use the in-app/website chat (you can find in-app chat in the Settings section).
Common Issues: The most common reasons for your transfer being on hold (i.e. not reaching your App within 3-5 business days), are:
The name of your bank account does not fully match your name on our record.
You sent the funds from a joint account.
Your transfer was not made from a bank, but from a payments processing company (e.g. PayPal, Wise, etc.).
Your bank transfer was not from a bank on the ACH network, or it came from an unsupported institution (e.g. a crypto exchange).
You have deposited over the daily limit of $100,000 USD or 5 times per day
When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and - ideally - the transaction itself.