Fiat Wallet - USD Deposit via Wire Transfer

Information about USD wire transfers - setup, deposits and common issues

Ezra avatar
Written by Ezra
Updated over a week ago

Wire transfer* enables US residents to deposit a greater amount of USD into their fiat wallet on the Crypto.com App.

*Wire transfer fee on USD deposits will be paid by Crypto.com, however, additional processing fee may be applied by your bank. Please check with your bank prior to the transfer.

Which USD deposit method is best for you?

ACH or Wire Transfer

ACH

Wire

*Minimum Transfer

$20 per transaction

$1,000 per transaction

*Maximum Limit - Daily

$100,000 or 5 times per day

$1,000,000 or 5 times per day

*Maximum Limit - Monthly

$1,000,000 or 30 times per month

$10,000,000 or 30 times per month

USD Fiat Wallet Balance Max Limit

$10,000,000

$10,000,000

Eligibility

  1. US users with U.S. Residential address (P.O boxes are not acceptable)

  2. Social Security Number

  1. US users with U.S. Residential address (P.O boxes are not acceptable)

  2. Social Security Number

Requirement

  • USD transfers only

  • Transfers from U.S based bank account

  • No third party transfers

  • USD transfers only

  • Transfers from U.S based bank account

Fee

Crypto.com does not charge a fee for this service. Your bank may charge a separate fee.

Please check with your financial institution prior to initiating a transfer.

Crypto.com does not charge a fee for this service. Your bank may charge a separate fee.

Please check with your financial institution prior to initiating a transfer.

*Prime users do not have a limit to their Fiat Wallet deposits and can send up to their sending institution’s limits.

Please note that funds will be returned if you transfer below or beyond the limits

Who is eligible for a USD fiat wallet?

U.S. users who meet all of the following requirements is eligible to use wire transfer or ACH Direct Deposit to deposit USD into the fiat wallet:

  1. Has a Social Security Number (SSN)*

  2. Has a U.S. Residential Address (P.O box are not acceptable)

  3. Has a bank account that is located within the U.S.

*Social Security Number is required only for creating a USD fiat wallet. Submitting your social security number to us will not trigger a credit check. It will not be required for each deposit transaction.

How to set up my USD fiat wallet?

Users who have previously set up USD fiat wallet

USD deposits coming from wire transfers will be stored within the same USD wallet as deposits from ACH Direct Deposit. Thus, you will not be required to provide additional information.

We would still require you to accept our terms and conditions and go through the instructions to familiarize yourself with this deposit method.

Here are the steps you would need to take:

  1. Go to “Accounts” on the bottom navigation bar

  2. Tap on “Fiat Wallet”

  3. Tap on “US Dollars”

  4. Tap on “Set up” in the Wire Transfer section

  5. Read through the instructions and Terms and Conditions

  6. Check the box to agree to the Terms and Conditions and tap “Next”

  7. Read through all the information required for initiating a wire transfer

Users who have not set up USD fiat wallet previously

Setting up a USD wallet is a simple process that only requires a few steps. We will need the following information from you so please have them ready:

  • Social Security Number (SSN)*

  • U.S. Residential Address (P.O box are not acceptable)

Here are the steps you would need to take to set up the USD wallet:

  1. Go to “Accounts” on the bottom navigation bar

  2. Tap on “Fiat Wallet”

  3. Tap on “+ Set Up New Currency”

  4. Select “US Dollars”

  5. Read through the instructions and Terms and Conditions

  6. Check the box to agree to the Terms and Conditions and tap “Next”

  7. Submit your residential address and Social Security Number

Once our team has reviewed your information and approved your application, you will be able to deposit USD into your fiat wallet using wire and ACH transfer.

How do I deposit USD using a wire transfer?

Once your USD fiat wallet application has been approved, you can deposit US dollars into your fiat wallet using your bank’s portal. Before you make a deposit, please take note of the following instructions:

  • Only wire transfers initiated from your bank account are accepted. Cash and check deposits are not accepted.

  • Only funds transferred from U.S. bank accounts are accepted. Funds transferred from non-U.S. bank accounts will be rejected.

  • The bank account holder name of the originating bank account must match with the name in the Crypto.com app. Mismatch in names may result in a deposit rejection.

  • Third-party deposits are not accepted via wire transfer.

You can locate the deposit details in the following steps:

  1. Head to “Fiat Wallet”

  2. Tap on “Transfer”

  3. Tap on “Deposit”

  4. Tap on “United States Dollar”

  5. Tap on "Wire Transfer"

Please note:

Crypto.com does not accept physical checks or checks from bill pay services as a payment method to purchase cryptocurrency or to transfer cash into a user's USD fiat wallet. Any such checks received by Crypto.com will be voided and destroyed.

Deposit Details

When making a wire transfer, it is essential that you enter the correct information into the transfer instructions in your bank account’s portal.

Please refer to the in-app deposit details for the latest information.

Troubleshooting

There are a few things you need to remember when making a USD deposit via wire transfer:

  1. Funds can only be transferred from a U.S.-based bank account. Non-USD funds or funds coming from a non-U.S.-based bank account will be returned by the bank.

  2. No third-party deposits are permitted using wire transfers. The name of the bank account holder must match the registered name on crypto.com’s App.

  3. Cash and check wire deposits are not accepted.

When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and - ideally - the transaction itself.

How can I use the funds deposited from wire transfers?

Once the funds are deposited into your account (you will receive an in-app notification and an email).

Funds in your USD fiat wallet can be used for:

To Purchase Crypto

  1. Tap the Buy button on the homepage

  2. Selecting the crypto you wish to buy

  3. Choose Fiat Wallet from the options available on the screen

  4. Select USD

Top up your Crypto.com Visa card

  1. Go to the Card page

  2. Tap on Top Up

  3. Select Fiat Wallet

  4. Input the top-up amount in USD

  5. Confirm the transaction (Rate will be held for 15 seconds

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