1. An email in your inbox (to the email address registered with your sending bank) that contains your 8-12 alphanumeric Interac reference number (beginning with CA or C1).
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Email sample below.

It may take up to 30 minutes to receive this email from your bank. Please also check your spam folder.

OR:

2. A message/notification in your sending bank’s message center in your online banking account (if you have turned off email notifications from your sending bank) that contains your 8-12 alphanumeric Interac reference number (beginning with CA or C1).

If you are unable to locate your Interac reference number or it's not received via email/bank alert, please contact us via the in-app chat or at chat.crypto.com. We will be able to help recover it.

Note: You only need to enter the Interac Reference Number if you forgot to include the Crypto.com Identification Number in the message field when making your deposit.