Please check your email containing the unique reference number for the CAD deposit, email sample below.

  • Please remember to input the reference number in your Crypto.com App CAD Wallet. Funds might be lost if the unique reference number is missing.

Please contact us via live chat or [email protected] if you do not receive your unique reference number via email or bank alert.

How to locate my reference number for CAD deposits?

After completing the deposit from your sending bank, you should receive either:

1. An email in your inbox (to the email address registered with your sending bank) that contains your 6-10 digit alphanumeric reference number.

It may take up to 30 minutes to receive this email from your bank. Please also check your spam folder.

OR

2. A message/notification in your sending bank’s message center in your online banking account (if you have turned off email notifications from your sending bank) that contains your 6-10 digit alphanumeric reference number

If you are unable to locate your reference number, please contact us via live chat or [email protected]. We will be able to help recover your reference number.

Banks that support Autodeposit

  • Your bank may charge you transaction fees. Please check with your bank before proceeding.

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