After completing the deposit from your sending bank, you should receive either:

1. An email in your inbox (to the email address registered with your sending bank) that contains your 6-10 digit alphanumeric reference number.

Email sample below.

It may take up to 30 minutes to receive this email from your bank. Please also check your spam folder.

OR

2. A message/notification in your sending bank’s message center in your online banking account (if you have turned off email notifications from your sending bank) that contains your 6-10 digit alphanumeric reference number

If you are unable to locate your reference number or it's not received via email/bank alert, please contact us via live chat or [email protected]. We will be able to help recover your reference number.

Note:

You only need to enter the Reference Number if your forgot to include the Identification Number in the message field when making your deposit

Banks that support Autodeposit

  • Your bank may charge you transaction fees. Please check with your bank before proceeding.

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