After completing the deposit from your sending bank, you should receive either:
1. An email in your inbox (to the email address registered with your sending bank) that contains your 8-12 alphanumeric reference number (beginning with CA or C1).
Email sample below.
It may take up to 30 minutes to receive this email from your bank. Please also check your spam folder.
OR:
2. A message/notification in your sending bank’s message center in your online banking account (if you have turned off email notifications from your sending bank) that contains your 8-12 alphanumeric reference number (beginning with CA or C1).
If you are unable to locate your reference number or it's not received via email/bank alert, please contact us via live chat or [email protected]. We will be able to help recover your reference number.
Note: You only need to enter the Reference Number if you forgot to include the Identification Number in the message field when making your deposit
Banks that support Autodeposit
Your bank may charge you transaction fees. Please check with your bank before proceeding.
