How to deposit GBP via Faster Payment Service (FPS)
GBP deposits are made via FPS; a secure, instant payment service for transferring GBP within the UK. To make a deposit, use the personalised bank transfer details provided after you successfully set up your GBP Account. You must initiate the transfer from your own bank account by setting up a new ‘payee’ in your banking app. By using your personalised bank transfer details, you do not need to enter a reference code to make a bank transfer.
To find your personal bank transfer details, from the App home screen tap Deposit > Cash. Or, tap Accounts > GBP Account > Deposit.
In your online bank app or portal, set up a new payee and enter the bank transfer details to deposit funds from your bank account to your Crypto.com account.
We will notify you in the Crypto.com app as well as email once your GBP bank transfer has been successfully deposited.
1. To find your personal bank transfer details, from the App home screen tap Deposit > Cash > British Pound |
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2. In your online bank app or portal, set up a new payee and enter the bank transfer details to deposit funds from your bank account to your Crypto.com account. |
3. We will notify you in the Crypto.com app as well as email once your GBP bank transfer has been successfully deposited. |
Alternative deposit details
As part of our robust GBP Cash offering, you can choose which provider you want to use to make GBP bank transfers. From your GBP Account, select the alternative provider to access your alternative bank transfer details. At any time you may change between providers to use the bank transfer details of your choice.
On the GBP Bank Transfer screen, select the provider dropdown which will display either “Clearbank” or “BCB”.
Select the alternative provider and confirm your selection to view your alternative bank transfer details.
1. On the GBP Bank Transfer screen, select the provider dropdown which will display either “Clearbank” or “BCB”. | 2. Select the alternative provider and confirm your selection to view your alternative bank transfer details. |
If you choose to make a deposit using the generic bank transfer details via BCB, then you must include your unique reference code on all reference/description fields in your payment instruction in your banking app. The reference code is the only way our team can identify and verify your deposit. We will not be liable for any missing funds if the reference code is missing.
Banks will vary in how they display the reference code field in their online bank app or portal. Please include your reference code on all available related fields.
Some banks require your reference code in both the "Description" and "Reference" fields. Please contact your bank for more details if you are unsure.
Troubleshooting
There are a few things to know before making a bank transfer to your Crypto.com GBP Account:
Your Named Account: We only accept transfers from bank accounts opened under your own name. 3rd party transfers will not be accepted (e.g. payments from your friends or family, customers, salary transferred by your employer, etc.).
We do not accept GBP transfers via 3rd party payments processing companies (e.g. Western Union, Stripe), or crypto exchanges. Deposits must be initiated directly from your bank account.
Only GBP transfers via FPS, CHAPS or BACS will be accepted. GBP transfers initiated by other methods will not be successful, and substantial fees for international transfers may be imposed on your funds.
Common Issues: The most common reasons your bank transfer is on hold or is unsuccessful are:
The name on the bank account you transferred from does not match the name you used to register on Crypto.com.
Your transferred funds came from a joint account.
Your transferred funds came from a payments processing company (e.g. Western Union, Stripe, etc.) or from an unsupported institution such as a crypto exchange.
Your transferred funds were not GBP via FPS, CHAPS or BACS.
When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and ideally the transaction itself.
What are the deposit limits?
Channel | Per Deposit / Daily Limit |
FPS | Minimum: £20 GBP Maximum: £1,000,000 GBP Prime users can send up to the sending institution’s limits. |