Account Management
On the Profile Icon > Manage Account > Account Management page, you can create and update Sub-accounts.
Create Sub-account
To create a Sub-account:
Go to Profile Icon > Manage Account
Tap Create Sub-account
On Create Sub-account pop up
Provide input for Account Label
Tap Review to land on Review Your Sub-account section
Review your Sub-account details
Tap Confirm
Kindly note 2FA set-up is required before you could create a Sub-account. Once the Sub-account creation is successful, you will land back on the Profile Icon > Manage Account > Account Management page, and you will be able to see the newly created Sub-account.
Below are some of the key details regarding the Sub-account features and limits. See “What can a Sub-account do?” for further details. Please note that each and every Sub-account opened and operated must be for you. No other person, except Authorised Persons of Institutional Users, are permitted to use your Sub-accounts.
Details | Retail User | Institutional User |
Eligibility | Max 20 creations per day | Max 100 creations per day |
Max No. of Sub-accounts | 20 | 100 |
Account Label | Required and unique | Required and unique |
Access Configuration
| Required
Spot Trading enabled by default | Required
Spot Trading enabled by default |
Log In via Master Account | ✔ | ✔ |
Note: We also do not monitor any account labels for consistency with trading strategies or outcomes, nor do we control any Sub-account according to any label. For example, if you label a Sub-account as “Low risk” we do not apply any limits on that account to keep it to a lower risk profile. That remains your responsibility. However, we may investigate and/or require you to change an account label if we believe it may suggest conduct that is unlawful or in breach of our Agreement or policies.
Update Sub-account
To update a Sub-account:
Go to Profile Icon > Manage Account > Account Management
Tap More Actions to view the action dropdown
Select Configure Account
On Sub-account Details pop up
Update input for Account Label, and/or
Update Sub-account access for Spot Trading and Margin Trading
Tap Review to land on the Update Confirmation section
Review your updated Sub-account details
Tap Confirm
Once the Sub-account update is successful, you will land back on the Profile Icon > Manage Account > Account Management page and you will see that the Sub-account is updated.
Suspend Sub-account
You can temporarily suspend your Sub-account(s) whenever needed. The suspension is reversible.
Kindly note that any open orders will be closed and open positions under the suspended Sub-account will be liquidated as a result of Sub-account suspension. We strongly recommend you to close down open positions yourself before suspending the Sub-account.
To suspend a Sub-account:
Go to Profile Icon > Manage Account > Account Management
Tap More Actions to view the action dropdown
Select Suspend Account
On Important Notice pop up, read the notice carefully
Tap Continue to acknowledge the important notice and land on Suspend Sub-account section
Review your Sub-account details
Tap Suspend Account to confirm the suspension
Once a Sub-account is suspended, account access including API key will be revoked temporarily.
Reactivate Sub-account
You can reactivate your suspended Sub-account(s) whenever needed.
To reactivate a Sub-account:
Go to Profile Icon > Manage Account > Account Management
Tap More Actions to view the action dropdown
Select Reactivate Account
Review your Sub-account details
Tap Reactivate Account to confirm the reactivation
Once a Sub-account is reactivated, account access will resume including API keys.
Terminate Sub-account
You can permanently terminate your Sub-account(s) whenever needed. The termination is irreversible.
Kindly note that any open orders will be closed and open positions under the suspended Sub-account will be liquidated as a result of Sub-account termination. All remaining proceeds will be transferred back to the Master Account Spot Wallet. We strongly recommend you to close down open positions and transfer the remaining proceeds yourself before terminating the Sub-account.
To terminate a Sub-account:
Go to Profile Icon > Manage Account > Account Management
Tap More Actions to view the action dropdown
Select Terminate Account
On Important Notice pop up, read the notice carefully
Tap Continue to acknowledge the important notice and land on Terminate Sub-account section
Review your Sub-account details
Tap Terminate Account to confirm the termination
Once a Sub-account is terminated, account access including API key access will be revoked permanently. If you close down your Master Account, all Sub-accounts will also be automatically terminated.
If you are having issues terminating any of your Sub-account(s), please reach out to our Customer Service at [email protected]. We generally require seven days’ notice to terminate any Sub-account.
Switch Account View
To switch account view between Sub-accounts and Master Account:
Tap the profile avatar
Tap Switch Account
On Switch Account pop up, select the account you would like to switch your account view to
API Management
On the Profile Icon > Manage Account> API Management page, you can view and manage all API keys that are created by your underlying Sub-accounts. You can update or delete the API keys on your Sub-account behalf and any changes will become immediately effective after confirmation.
Funds Management
On the Profile Icon > Manage Accounts > Account Management page, you can view and manage all Spot and Margin Wallets of your underlying Sub-accounts. Transfers between Master Account Spot Wallet and Sub-account Spot Wallets are supported.
Sub-account Wallets
To view a Spot Wallet of your underlying Sub-account:
Go to Profile Icon > Manage Account > Account Management
Tap View Wallet to view the Spot Wallet of the corresponding Sub-account
To view a Margin Wallet of your underlying Sub-account:
Go to Profile Icon > Manage Account > Account Management
Tap View Wallet to view the Margin Wallet of the corresponding Sub-account
Transfers
Currently, only transfers between Master Account Spot Wallet and Sub-account Spot Wallet are supported. On the Profile Icon > Manage Account > Account Management page:
Tap Transfer
Tap ↑↓ to change transfer direction if needed
Select Coin
Input Amount or tap Transfer All
Tap Review Transfer
On Transfer Confirmation, review the transfer details
Provide 2FA code and tap Confirm Transfer to proceed
Note: In a Sub-account view, the Sub-account Spot Wallet can only make transfers back to the Master Account Spot Wallet or to the Sub-account Margin Wallet.
Transfer History
On the User Centre > Sub-accounts > Transfer History page, you can find the details of all transfers between Master Account Spot Wallet and Sub-account Spot Wallet.
Order Managements
On the User Centre > Sub-accounts > Order Management page, you can view and manage all orders created by your underlying Sub-accounts and also orders that are still open. You can also cancel open orders in a Sub-account through the Master Account.