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Institutions | USD Fiat Deposit and Withdrawal via SWIFT (Exchange App)
Institutions | USD Fiat Deposit and Withdrawal via SWIFT (Exchange App)

Seamlessly transfer USD fiat to/from your Exchange App account via SWIFT

Support Specialist avatar
Written by Support Specialist
Updated over a week ago


How do I activate USD fiat transfers?

There are several ways to activate USD fiat transfers. However, the most convenient method would be to navigate to the Home or Wallet section in the Exchange App.

In the Home or Wallet section

  1. Select Deposit or Withdraw

  2. Choose the Fiat currency option

  3. Pick USD as a fiat transfer option

    1. Customers may see a EUR fiat transfer option, depending on their jurisdiction

  4. You may be prompted to read and accept the Terms and Conditions if you have not done so already. USD fiat transfers will be activated once you have accepted the Terms and Conditions.

  5. You will be prompted to provide your bank account information for SWIFT transfers before you see the deposit details for this network

Please contact your Account Manager if you are unable to activate USD fiat transfers after completing the steps above, or encounter any difficulties during this process.

How do I deposit USD from my bank account to the Exchange App via SWIFT?

  1. After you have activated USD fiat transfers, navigate to the Wallet section

  2. Select Deposit

  3. Choose the USD fiat transfer option

  4. Pick a linked SWIFT bank account from the dropdown menu

  5. Tap View Deposit Details and make a bank transfer via SWIFT to the account shown in the ‘Deposit Details’ pop-up window

For seamless verification, please ensure you deposit USD from the bank account which you have selected, and that your bank account name matches your Exchange account’s legal entity name.

Please note that if you deposit from a bank account you have not registered with us, or make an error in the information provided when adding a bank account, you may have to contact our Customer Support team and provide additional information in order to process a refund.

Is there a fee to deposit USD to the Exchange?

No, does not charge institutional clients a deposit fee. However, your bank may apply a processing fee. Please reach out to your banking institution for more information regarding this processing fee.

Are there any SWIFT deposit limits for USD?

No, there is no upper deposit limit for institutional clients. However, the minimum amount required per deposit is US$500.

Please note that a US$40 administration fee will be applied to every return of an erroneous USD deposit.

How long do SWIFT deposits take to process?

Please note that your first deposit from a new bank account may take longer if it requires further verification.


How do I withdraw USD to my bank account via SWIFT?

USD withdrawals will be activated after you provide your bank account information and make one deposit from your linked bank account. Please refer to the Deposits FAQ section above to learn more about making this first deposit.

  1. After you have completed your first deposit and successfully linked your bank account, navigate to the Wallet section

  2. Select Withdraw

  3. Choose USD

    1. Customers may see a EUR fiat transfer option depending on their jurisdiction

  4. Tap Withdraw Now in the ‘Withdraw USD’ information section

  5. You will be prompted to pick the bank account which you wish to withdraw your USD to. Please ensure that you select a SWIFT bank account.

  6. Enter the amount you wish to withdraw (Min.: US$500; Max.: US$1M)

  7. Tap Review Withdrawal

  8. Review and confirm your withdrawal by selecting Withdraw Now

  9. You will be prompted to provide your verification code as part of the multi-factor authentication process

  10. Your withdrawal request is submitted.

Is there a withdrawal fee for USD?

No, does not charge institutional clients a withdrawal fee.

What are the withdrawal limits for USD?

The withdrawal limits for USD are as follows:

  1. Daily withdrawal limit: US$5 million

  2. Minimum amount per withdrawal: US$500

General Questions and Tips

How many bank accounts can I link to my Exchange account for USD transfers?

Up to five bank accounts can be linked to your Exchange account for USD transfers. You will have to unlink one if you have reached your account limit and would like to add a new one. Pending accounts count towards your maximum account limit. However, rejected accounts do not.

For institutional clients, the number of bank accounts linked to your Exchange account for EUR transfers does not count towards your USD bank account limit. If you already have five bank accounts linked to your Exchange account for EUR transfers, you will still be able to link up to five bank accounts for USD transfers.

How can I unlink a bank account?

Tap on your account's icon at the top left corner in the Exchange App and select Bank Transfer. Then, tap the Bank Accounts tab to view your list of Verified, Pending, and Rejected bank accounts. Select a bank account to view its full details. You will see a Delete option next to the bank account. Tap on it to unlink that particular bank account.

Can I add a bank account and deposit USD from a non-bank provider account like Wise or PayPal?

No, you cannot deposit USD from a non-bank provider account such as Wise or PayPal. The deposit will be rejected and the account itself will not be added to your bank account list for withdrawal purposes. You will need to use a traditional bank account linked to your Exchange account for deposits and withdrawals.

What countries are USD transfers available in?

This feature is available in the following jurisdictions.

Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia , Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Comoros, Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Egypt, El Salvador, Equatorial Guinea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Nauru, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Saint Helena, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Western Sahara, Zambia

Please note that the list above is subject to change without prior notice depending on the applicable laws and regulations.

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