When will I get my virtual card?
Virtual cards would be issued once your card application review is complete.
What's the difference between a virtual card and a physical card?
Virtual cards can be used to conduct top-up & online spending while waiting for your physical cards to arrive.
POS and ATM transactions are not supported by virtual cards, these transactions require a physical card.
How do I get my physical card?
You will first receive the Virtual Card and can then request to receive the Physical one from the Crypto.com app.
Go to the Card Settings page from the Card tab, and click “Request Physical Card”, and follow the instructions accordingly.
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Does the virtual card require activation?
Virtual cards do not require activation. You may use the virtual card instantly for online spending after top-up via the Crypto.com App.
Card activation is only required for the physical card upon arrival.
How do I activate my physical Crypto.com Card?
You may follow the steps here to activate the physical Crypto.com Card once received.
Where can I find my virtual card information?
Go to your card wallet
Click ‘Details’
How do I use Priority Pass™ with my virtual card?
Users will be able to enjoy Priority Pass™ access without presenting their physical card. Download the Priority Pass™ app and follow the steps here to register a membership. A Digital Membership Card (in the form of a QR code) will be available on the app for your lounge access. Priority Pass™ staff can scan your QR code at the reception desk to validate your membership.
Do virtual cards expire?
Virtual cards will expire like a physical card, the expiration date will be available on the App along with other card information.
Why are my virtual card's CVV and expiry date different than on my physical card's?
Once the physical card is activated in the Crypto.com App, the CVV and expiry date will sync and match the information on the physical card. If you have saved your virtual card details before at shopping platforms, please remember to update them.
Can virtual cards be added to Apple/Samsung/Google pay?
Currently, virtual cards in your region cannot be added to Apple/Samsung/Google pay but we are working towards enabling this functionality.
Is there a fee to replace/upgrade a virtual card?
Replacement / Upgrade fee will only be charged when you request a physical version of the replacement / upgraded card.*
*With the exception of users who don't have a physical card and request a replacement/upgrade only for their virtual card.
My virtual card was compromised, can I get a new one?
Please freeze your card in Crypto.com App immediately and reach out to Customer Support to request a replacement virtual card.
What should I do if the pop-up window does not contain my card information after I click ‘View Card Number’?
You should close the pop-up window and try to click ‘View Card Number’ again. It could take a few times to successfully load the information when the network is unstable.
Please ensure that VPN is disabled and the mobile device is under good network connection when attempting to view the virtual card information.