Virtual Card (SG)

All frequently asked question for Singapore issued Virtual Card

Support Specialist avatar
Written by Support Specialist
Updated over a week ago

How do I apply for a virtual card?

Users may follow the steps here to apply for a virtual card in Singapore.

When will I get my virtual card?

Virtual cards would be issued once your card application review is complete.

What's the difference between a virtual card and a physical card?

Virtual cards can be used for online spending. POS and ATM transactions are not supported by virtual cards, these transactions require a physical card.

How do I get my physical card?

If you wish to get a physical card, Tap "Get Now" on the card page after the virtual card has been issued. You may follow the steps here to activate the physical Visa Card once received.*

*Note: A physical card delivery fee of S$4.99 will apply to blue cards.

Does the virtual card require activation?

Virtual cards do not require activation. You may use the virtual card instantly for online spending after top-up via the App.

Card activation is only required for the physical card upon arrival.

How do I activate my physical Visa Card?

Users may follow the steps here to activate the physical Visa Card once received.

Where can I find my virtual card information?

  1. Go to card tab

  2. Click ‘View Details’ under the card art

  3. Complete authentication (i.e. Facial/Touch ID, passcode)

How does card upgrade work?

Users may follow the steps here to request an upgrade. Virtual cards would be issued after the relevant amount of CRO is staked or locked up*.

*Note: Depending on the jurisdiction you are based in, you will be required to either stake or lock up CRO tokens for 180 days.

How do I use Priority Pass™ with my virtual card?

You can enjoy Priority Pass™ access without presenting their physical card. Download the Priority Pass™ app and follow the steps here to register a membership. A Digital Membership Card (in the form of a QR code) will be available on the app for your lounge access. Priority Pass™ staff can scan your QR code at the reception desk to validate your membership.

Do virtual cards expire?

Virtual cards will expire like a physical card, the expiration date will be available on the App along with other card information.

Why are my virtual card's CVV and expiry date different from my physical card's?

Once the physical card is activated in the App, the CVV and expiry date will sync and match the information on the physical card. If you have saved your virtual card details before at shopping platforms, please remember to update them.

Can virtual cards be added to Apple Pay, Samsung Pay or Google Pay?

Currently, virtual cards issued in Singapore cannot be added to digital wallets like Apple Pay, Samsung Pay or Google Pay. We are working towards enabling this functionality in Singapore.

Is there a fee to replace a virtual card?

Replacement fee will only be charged when you request a physical replacement card, except for cardholders who do not have a physical card and request a replacement virtual card only.

My virtual card was compromised, can I get a new one?

Please freeze your card in App immediately and reach out to Customer Support to request a replacement virtual card.

What should I do if I cannot use my virtual card in my App?

If you have your Singapore Visa Card issued on or before 18 April 2023, please make sure the physical card is activated and your App is updated to the latest version.

Please contact Customer Support if the issue persists.

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