How do I upgrade my Crypto.com Visa Card? (US)
Firstly, you will have to open your CRO Wallet in the App and follow the steps mentioned below.
Tap Upgrade and follow the guided steps
Note: After your new virtual card is issued, you will receive an email from our team with confirmation and information regarding the transfer of your funds (if any) from your old Crypto.com Visa Card to your new one.
For Crypto.com Visa cardholders with no CRO locked up:
Go to your CRO Wallet in the App
Tap on the Lockup button and follow the guided steps
Confirm to have your Crypto.com Visa Card issued by tapping Upgrade
Requires App Version 3.50 iOS/Android or later.
The new lockup will reset the timer and another 6-month period will start.
Your new Crypto.com Visa card will have a different number. Please update related payment information accordingly i.e. LoungeKey.
You cannot upgrade your card if your submitted address proof is under review. Please wait for the review to be completed before upgrading.
Ensure that your existing Crypto.com Visa Card is not frozen. Funds from your existing card cannot be transferred to your new card if it is frozen.
For Crypto.com Visa cardholders with a NEW delivery address
Please follow the steps above and contact our Customer Support team with the request for an address change.