How do I upgrade my Visa Card? (Canada)

Firstly, you will have to open your CRO Wallet in the App and follow the steps mentioned below.

  1. Tap Upgrade and follow the guided steps

For Visa cardholders with no CRO staked:

  1. Go to your CRO Wallet in the App

  2. Tap on the Stake button and follow the guided steps

  3. Confirm to have your Visa Card issued by tapping Upgrade


  • The new stake will reset the timer and another 6-month period will start.

  • Your new Visa card will have a different number. Please update related payment information accordingly i.e. Spotify, LoungeKey

  • You cannot upgrade your card if your submitted address proof is under review. Please wait for the review to be completed before upgrading.

  • Ensure that your existing Visa Card is not frozen. Funds from your existing card cannot be transferred to your new card if it is frozen.

  • If you have Spending Power, your Spending Power wallet will be closed before we can upgrade your card. Please do not activate Spending Power before you receive your new card as that will cause card activation failure when your new card arrives.

For Visa cardholders with a NEW delivery address

Please follow the steps above and contact our Customer Support team with the request for an address change.

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