Is there a fee for card upgrades?
No. Card upgrades are free for all Crypto.com Prepaid Debit Card tiers.
Can I use my previous card while I apply for a card upgrade?
If you are holding a Virtual Card or a Physical Card that is not yet activated:
When you request for a card upgrade on an existing Virtual Card, or on a Physical Card that is not yet activated, you will be issued with a new Virtual Card which you can use instantly for online transactions.
Upon issuance of your new Virtual Card, your old Virtual Card will be closed and you will no longer be able to use it.
Now that you have your new Virtual Card activated, you might want to consider requesting a Physical Card. You may do so via the Crypto.com app.
Example: Upgrading from Ruby Steel Virtual Card to Jade Green
When you request a card upgrade on an existing Ruby Steel Virtual Card, or on a Ruby Steel Physical Card that is not yet activated, you will be issued with a new Jade Green Virtual Card which you can use instantly for online transactions
Upon issuance of your new Jade Green Virtual Card, your old Ruby Steel Virtual Card will be closed and you will no longer be able to use it.
Now that you have your new Jade Green Virtual Card activated, you might want to consider requesting a Jade Green Physical Card. You may do so via the Crypto.com app.
If you are holding a Physical Card that is activated:
When you request a card upgrade on an existing Physical Card, you will be issued with a new Virtual Card which you can use instantly for online transactions.
Upon issuance of your new Virtual Card, your old Physical Card will be closed and you will no longer be able to use it.
Now that you have your new Virtual Card activated, you might want to consider requesting a Physical Card. You may do so via the Crypto.com app.
Example: Upgrading from Ruby Steel Physical Card to Jade Green
When you request a card upgrade on an existing Ruby Steel Physical Card, you will be issued with a new Jade Green Virtual Card which you can use instantly for online transactions.
Upon issuance of your new Jade Green Virtual Card, your old Ruby Steel Physical Card will be closed and you will no longer be able to use it.
Now that you have your new Jade Green Virtual Card activated, you might want to consider requesting a Jade Green Physical Card. You may do so via the Crypto.com app.
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Can I still access the transaction history of my previous card after the card upgrade?
No. After your card is upgraded, you will not be able to view the transactions or card activity on your old card.