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Crypto.com Visa Card Upgrade - Frequently Asked Questions
Crypto.com Visa Card Upgrade - Frequently Asked Questions

Frequently Asked Questions about the Card Upgrade changes

Support Specialist avatar
Written by Support Specialist
Updated over a week ago

Is there a fee for card upgrades?

No. Card upgrades are free for all Crypto.com VISA card tiers.

Can I use my previous card while I apply for a card upgrade?

  • If you are holding a Virtual Card or a Physical Card that is not yet activated:

When you request for a card upgrade on an existing Virtual Card, or on a Physical Card that is not yet activated, you will be issued with a new Virtual Card which you can use instantly for online transactions.

Upon issuance of your new Virtual Card, your old Virtual Card will be closed and you will no longer be able to use it.

Now that you have your new Virtual Card activated, you might want to consider requesting a Physical Card. You may do so via the Crypto.com app.

Example: Upgrading from Ruby Steel Virtual Card to Jade Green

When you request a card upgrade on an existing Ruby Steel Virtual Card, or on a Ruby Steel Physical Card that is not yet activated, you will be issued with a new Jade Green Virtual Card which you can use instantly for online transactions

Upon issuance of your new Jade Green Virtual Card, your old Ruby Steel Virtual Card will be closed and you will no longer be able to use it.

Now that you have your new Jade Green Virtual Card activated, you might want to consider requesting a Jade Green Physical Card. You may do so via the Crypto.com app.

  • If you are holding a Physical Card that is activated:

When you request a card upgrade on an existing Physical Card, you will be issued with a new Virtual Card which you can use instantly for online transactions.

Upon issuance of your new Virtual Card, your old Physical Card will be closed and you will no longer be able to use it.

Now that you have your new Virtual Card activated, you might want to consider requesting a Physical Card. You may do so via the Crypto.com app.

Example: Upgrading from Ruby Steel Physical Card to Jade Green

When you request a card upgrade on an existing Ruby Steel Physical Card, you will be issued with a new Jade Green Virtual Card which you can use instantly for online transactions.

Upon issuance of your new Jade Green Virtual Card, your old Ruby Steel Physical Card will be closed and you will no longer be able to use it.

Now that you have your new Jade Green Virtual Card activated, you might want to consider requesting a Jade Green Physical Card. You may do so via the Crypto.com app.

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Can I still access the transaction history of my previous card after the card upgrade?

No. After your card is upgraded, you will not be able to view the transactions or card activity on your old card.


Applicable for Canada cardholders with the Spending Power feature activated:

  • I have an existing Spending Power feature activated as a Canada cardholder, can I request a card upgrade?

Yes, you can. However, you would need to deactivate your Spending Power feature on the Crypto.com app first, before we can issue you with a new card on the higher tier.

  • Can I reactivate my Spending Power feature again immediately after my new card on the higher tier is issued?

You can reactivate your Spending Power feature again only after you have received and activated your new card on the higher tier. If you reactivate the Spending Power feature before you receive and activate your new card on the higher tier, the activation of the new card will not succeed.

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