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Virtual Card (EU/UK)

All frequently asked question for Virtual Card EU/UK

Support Specialist avatar
Written by Support Specialist
Updated over a week ago

How do I apply for a virtual card?

Users may follow the steps here to apply for a virtual card in UK / EU.

When will I get my virtual card?

Virtual cards would be issued once the review of address documents is complete.

What's the difference between a virtual card and a physical card?

Virtual cards can be used to conduct top-up & online spending while waiting for their physical cards to arrive.

POS and ATM transactions are not supported by virtual cards, these transactions require a physical card.

How do I get my physical card?

Tap "Get Now" on the card page after the virtual card has been issued

Does the virtual card require activation?

Virtual cards do not require activation. Users may use the virtual card instantly for online spending after top-up via the App.

Card activation is only required for the physical card upon arrival.

How do I activate my physical Visa Card?

Users may follow the steps here to activate the physical Visa Card once received.

Where can I find my virtual card information?

  1. Go to your card wallet

  2. Click ‘Card’ icon on the upper right corner

  3. Click ‘View Card number’

How does card upgrade work?

Users may follow the steps here to request an upgrade. Virtual cards would be issued after the relevant amount of CRO is staked or locked up*.

*Note: Depending on the jurisdiction you are based in, you will be required to either stake or lock up CRO tokens for 180 days.

How do I use Priority Pass™ with my virtual card?

Users will be able to enjoy Priority Pass™ access without presenting their physical card. Download the Priority Pass™ app and follow the steps here to register a membership. A Digital Membership Card (in the form of a QR code) will be available on the app for your lounge access. Priority Pass™ staff can scan your QR code at the reception desk to validate your membership.

Do virtual cards expire?

Virtual cards will expire like a physical card, the expiration date will be available on the App along with other card information.

Why are my virtual card's CVV and expiry date different than on my physical card's?

Once the physical card is activated in the App, the CVV and expiry date will sync and match the information on the physical card.

Can virtual cards be added to Apple/Samsung/Google pay?

EU-issued virtual cards can be added to Apple/Google Pay. (excludes UK-issued cards).

Is there a fee to replace/upgrade a virtual card?

Replacement / Upgrade fee will only be charged when users request a physical version of the replacement / upgraded card.*

*With the exception of users who don't have a physical card and request a replacement/upgrade only for their virtual card.

My virtual card was compromised, can I get a new one?

Users can reach out to Customer Support to request a replacement virtual card.

What should I do if the pop-up window does not contain my card information after I click ‘View Card Number’?

Users should close the pop-up window and try to click ‘View Card Number’ again. It could take a few times to successfully load the information when the network is unstable.

Users should also ensure VPN is disabled and the mobile device is under good network connection when attempting to view the virtual card information.

What should I do if I cannot see the ‘View Card Number’ option?

Virtual cards will roll out gradually to users and an email notification will be sent when it's available to them. Notified users should download and install the latest version of the App.

If this issue still persists after receiving the email and installing the latest app version, please contact Customer Support.

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