[Important] This FAQ page applies to:
Existing cardholders who applied for the Crypto.com Prepaid Debit Card before 6 November 2024, 03:00 UTC, accepted the Cardholder CRO Staking Terms and Conditions in the Crypto.com App to participate in Cardholder CRO Staking from on or after 15 January 2024, 03:00 UTC, have not chosen to upgrade to the Level Up Experience, and are not residents of the following territories: mentioned states in US, Canada, Hong Kong, Singapore, Puerto Rico, and South Korea.
*Ineligible US states: New York, California, Maryland, New Jersey, South Carolina, and Wisconsin.
Crypto.com App users who are eligible to apply for, or have applied for, the Crypto.com card on or after 6 November 2024, 03:00 UTC may be eligible for the Level Up Staking and/or Level Up Lockup programs. Please refer to this page or this page for further details on the Level Up Staking and/or Level Up Lockup programs respectively.
Existing cardholders who applied for the Crypto.com card before 15 January 2024, 03:00 UTC and who are residents of the abovementioned territories, or who have not accepted the Cardholder CRO Staking Terms and Conditions in the Crypto.com App, may be ineligible for Cardholder CRO Staking. Please refer to this page for further details on the applicable legacy CRO Lockup program.
You may also refer to your Crypto.com App account to determine which, if any, of the abovementioned programs is applicable to you.
What is Cardholder CRO Staking, and how is it different from CRO Lockup?
Cardholder CRO Staking grants you various benefits for your Crypto.com Prepaid Debit Card, Crypto Wallet, and Crypto Earn. Refer to the ‘Cardholder CRO Staking Benefits’ section below for more details. Cardholder CRO Staking replaces CRO Lockup from 15 January 2024, 03:00 UTC, for eligible users (see the section directly below for details).
Under Cardholder CRO Staking, your CRO is staked on-chain, and you participate in securing the underlying blockchain (learn more in this University article). The reward rates for staking are dependent on the blockchain and may be subject to change. Rewards are paid weekly to your CRO Cardholder Stake, thus compounding your returns. The staking and unstaking processes require an activation and unbonding period, respectively.
CRO Lockup allows you to enjoy the same Crypto.com Prepaid Debit Card, Crypto Wallet, and Crypto Earn benefits as Cardholder CRO Staking. However, as your CRO is not staked on-chain, reward rates are set by Crypto.com based on market conditions. Additionally, rewards are not compounded.
Who is eligible to participate in Cardholder CRO Staking?
Existing cardholders who applied for the Crypto.com Prepaid Debit Card before 6 November 2024, 03:00 UTC, accepted the Cardholder CRO Staking Terms and Conditions in the Crypto.com App to participate in Cardholder CRO Staking from on or after 15 January 2024, 03:00 UTC, have not chosen to upgrade to the Level Up Experience, and are not residents of the following territories: mentioned states in US, Canada, Hong Kong, Singapore, Puerto Rico, and South Korea.
*Ineligible US states: New York, California, Maryland, New Jersey, South Carolina, and Wisconsin.
Can I retain my CRO Lockup even if I am eligible for Cardholder CRO Staking?
Users with an existing CRO Lockup who are eligible for Cardholder CRO Staking and have accepted the Cardholder CRO Staking Terms and Conditions will have their CRO Lockup automatically converted to Cardholder CRO Staking by 15 January 2024, 03:00 UTC, or by the end of their CRO Lockup holding period, whichever is later.
If you do not accept the Terms and Conditions by then, you will retain your CRO Lockup. However, you will no longer earn CRO Lockup weekly rewards. You will still enjoy your card benefits.
Do I need to purchase more CRO to keep my current card tier under Cardholder CRO Staking?
Users with an existing CRO Lockup who are eligible for Cardholder CRO Staking and have accepted the Cardholder CRO Staking Terms and Conditions will have their full CRO Lockup automatically converted to Cardholder CRO Staking by 15 January 2024, 03:00 UTC, or by the end of their CRO Lockup holding period, whichever is later.
For example, if you have 4,000 CRO in CRO Lockup and are enjoying Jade Green Card benefits on 15 January 2024, you will have a 4,000 Cardholder CRO Stake after the conversion. In addition, you will retain the Jade Green Cardholder CRO Staking benefits.
Cardholder CRO Staking Benefits
Cardholder CRO Staking in the Crypto.com App will give you the following benefits:
Reserve one of our premium metal Crypto.com Prepaid Debit Cards
Enjoy Crypto Wallet benefits, i.e., Purchase rebates, extra spending rewards for your Card
Higher rates for Crypto Earn
In addition, these are the changes that will go into effect when Cardholder CRO Staking replaces CRO Lockup on 15 January 2024, 03:00 UTC. For users still undergoing the 180-day holding period under CRO Lockup, the changes will go into effect after your holding period ends. Note that acceptance of the Cardholder CRO Staking Terms & Conditions is required to participate in Cardholder CRO Staking.
Refer to the table below for the estimated APRs under Cardholder CRO Staking. The reward rates provided are an estimation based on data from validators and are subject to change. The rewards you receive will be the final reward rates received from validators, less service fees charged by Crypto.com. Crypto.com does not guarantee any particular rate of return.
The Cardholder CRO Staking rewards will be credited to your Cardholder CRO Stake in your Crypto Wallet weekly, thus compounding your rewards.
Should you choose to unstake, an estimated unbonding period of 36 days applies, during and after which your CROs will not be eligible for any Cardholder CRO Staking rewards, and you will enjoy non-staking Crypto.com Card benefits.
Card Tier | Existing CRO Lockup Rewards | Service Fees* Charged on CRO Staking Rewards | New Cardholder CRO Staking Rewards (Estimated APR net Service Fees*) |
Midnight Blue | N/A | N/A | N/A |
Ruby Steel | N/A | 100% | N/A |
Royal Indigo / Jade Green | 4% | 40% | 4% |
Frosted Rose Gold or Icy White | 8% | 0% | 7% |
Obsidian | 8% | 0% | 7% |
*Service Fees and estimated APR were on 3 November 2023.
For details of different levels of benefits in relation to the amount of Cardholder CRO Stake, please refer to the Crypto.com Prepaid Debit Card section of our website.
How to stake CRO for Cardholder CRO Staking in the Crypto.com App?
Once you have enough CRO in your CRO Wallet for your selected Crypto.com Prepaid Debit Card:
Go to the Card tab (bottom-right corner of the app)
Select your desired Crypto.com Prepaid Debit Card
Follow the on-screen instructions to stake CRO. You will be required to accept the Cardholder CRO Staking Terms & Conditions.
You need to have CRO in your Crypto.com App Crypto Wallet in order to participate in Cardholder CRO Staking, which you can do so by either:
Purchasing CRO in the Crypto.com App; or
Transferring CRO from a third-party wallet; or
Exchanging CROs from other cryptos in the Crypto.com App
How do I know if my CRO is staked?
To view the status of your Cardholder CRO Stake, go to your CRO Wallet and scroll down to view your transaction history.
Here’s what each staking status means:
Status | Description |
Pending | Your staking request is received by Crypto.com. |
Activating | Crypto.com has accepted your staking request and your assets will be staked soon. The Activating status will remain until your assets are staked on-chain. Note: The staking frequency for Crypto.com depends on the individual blockchain's epoch cycles. |
Staked | Your assets are successfully staked and will start generating rewards. This is the final stage of your staking transaction. |
When should I stake CRO to secure the Crypto.com Card?
Cardholder CRO Stake will give you the staking benefits stated above.
You need to stake enough CRO for your metal Crypto.com Prepaid Debit Card. When the stake is made, we will review your application, and as soon as your card status is changed to Shipped, the card will be on its way to you.
Can I increase the Cardholder CRO Stake amount (upgrade)?
Yes. During the initial 180-day holding period, you can increase the amount of staked CRO by going to your CRO Wallet in the App and tapping the ‘Upgrade’ button.
You will be prompted to add the difference between your existing stake and the one you are upgrading to. For example, if you have staked 2,000 CRO and would like to increase the amount to 20,000 CRO, you will need to add 18,000 CRO.
The new stake will reset the timer, and a new 365-day holding period will start.
NOTE:
If you upgrade your card on or after 15 January 2024, 03:00 UTC, regardless of whether your current CRO Lockup period is ongoing, you will be prompted to accept the Cardholder CRO Staking Terms & Conditions. Your current CRO lockup will be replaced with Cardholder CRO Staking, and is subject to another 180-day holding period
How can I unstake my Cardholder CRO Stake?
After the 180-day holding period is complete, you'll be able to unstake your CRO. Simply go to your CRO Wallet in the App and tap the Unstake button.
Note that you can only unstake your Cardholder CRO Stake in full. By unstaking CRO, you will be subjected to an estimated unbonding period of 36 days, which is imposed by the underlying protocol. During and after the unbonding period, you will be unable to enjoy Cardholder CRO Stake rewards or benefits that come with Cardholder CRO Stake, for example:
You will continue to enjoy non-staking Crypto.com Card benefits (e.g., spending rewards of up to 2% for Icy White / Frosted Rose Gold / Obsidian tiers), Airport Lounge Access, fee-free ATM withdrawal limits, and interbank exchange rates).
How do I know if my CRO is unstaked?
To view the status of your Cardholder CRO Unstake, go to your CRO Wallet and scroll down to view your transaction history.
Here’s what each unstaking status means:
Status | Description |
Processing | Your unstaking request is received by Crypto.com. |
Unbonding | Your stake is undergoing unbonding. The time required for unbonding depends on the network and is outside Crypto.com's control. |
Unstaked | Your assets are unstaked, and they have been returned to your Crypto Wallet. |
How do I stake CRO for Cardholder CRO Staking again?
Users that have unstaked their CRO following the initial 180-day holding period can stake again at any time to enjoy Cardholder CRO Staking benefits.
How to stake CRO again
Go to your CRO Wallet in the App.
Tap on the Upgrade button (if you have an ongoing Cardholder CRO Stake) or the Stake button (if you do not have an ongoing Cardholder CRO Stake) and follow the on-screen instructions.
Staking for a higher tier will make you eligible for that tier's Crypto.com Card benefits.
There is an option to have it issued at the end of the upgrade process.
Note:
Requires App Version 3.50 iOS/Android or later.
The new Cardholder CRO Stake will reset the timer, and a new 365-day holding period will start.
Is my CRO at risk while it’s staked in the Crypto.com App?
When participating in CRO Cardholder Staking, your CRO is staked programmatically on the underlying blockchain via third-party node validators.
Please read the Cardholder CRO Staking Terms and Conditions carefully in relation to the risks of ‘slashing’, which may occur when the validator representing those assets incorrectly validates or fails to validate a transaction. As a result, there may be non-payment of validation rewards, and the staked assets may be subject to a penalty.
Please conduct your own due diligence before making any decision, including whether to participate in on-chain Staking and related transactions.