What will happen to my Crypto.com BRL Card?
Your Crypto.com BRL Card ("BRL Card") will be rendered inactive from 28 April 2025, Monday, 9:00 AM UTC onwards. After this date, it will no longer be usable for transactions.
Can I continue using my BRL Card until the deactivation date?
Yes, you can continue using your BRL Card normally until April 28, 2025. Additionally, you can withdraw your funds at designated ATMs.
What will happen to the remaining balance on my BRL Card after deactivation?
Any remaining balance on your BRL Card will be automatically transferred to your BRL Cash account (available in the Crypto.com app) within seven days after the card is deactivated.
Do I need to update recurring payments associated with my BRL Card?
Yes. If you have recurring payments registered to your BRL Card, it is important to update them before deactivation to avoid transaction failures.
What is the new Crypto.com USD Card?
The new Crypto.com USD Card ("USD Card") will soon be available in Brazil and will operate exclusively in US dollars (USD), meaning BRL will no longer be available for use with this card.
What are the benefits of the new Crypto.com USD Card?
As part of the Level Up experience, the new USD Card will offer several benefits, including:
Seamless top-up and worldwide transacting in USD
Lower fees on international transactions (no IOF)
Level Up benefits, including up to 8% rewards on all purchases and unlimited airport lounge access
How can I request the new Crypto.com USD Card?
If you hold a Crypto.com BRL Card, you will receive an email as soon as the Crypto.com USD Card is available for application. Otherwise, stay tuned to our blog and social media channels to apply as soon as the new Crypto.com Card in USD is launched.
What happens if I have CRO locked or in staking?
If you have CRO locked or in staking, you can use it to request the new USD Card in the same tier as your current BRL Card or upgrade to a higher tier, unlocking more benefits.
Even if you do not proceed to request for the new USD Card, your existing CRO lockup or CRO stake will continue to earn you prevailing lockup or staking rewards, until you decide to unlock or unstake your CRO.
If you have any other questions or would like to inquire about unlocking your CRO, please contact our customer support team via the chat in the Crypto.com app or at chat.crypto.com.
Do I need to add more CRO to request the new USD Card?
If the market value of your CRO is not sufficient to request a new card in the same tier or for an upgrade, you may need to add more CRO in staking at the promotional rates indicated.
For more information about the new Crypto.com USD Card and the Level Up experience, visit our website or contact Crypto.com support.
What will happen to my subscription rebates?
Current Crypto.com BRL Card holders in the Ruby Steel or Jade Green/Royal Indigo tiers and have requested for the new Crypto.com USD Card will have their Netflix and Spotify subscription rebate period (6 months) renewed.
Please note that the monthly rebate limit will follow the same conditions currently in place under the Level Up program, which is 100% of the standard subscription plan (equivalent to up to $13.99 per platform on Spotify and Netflix).