How do I upgrade my Crypto.com Prepaid Card?
Follow these steps to upgrade your Crypto.com Prepaid Card:
1. Go to Card from the bottom navigation and tap your current Level Up plan on the top-right corner of the screen | 2. Select the plan you wish to upgrade to |
3(a). Subscribe to the new plan | 3(b). Lock up or stake additional CRO for the new plan |
4. You’ve successfully upgraded your Level Up plan | 5. Go back to the Card screen and tap Upgrade Card |
6. Confirm the upgrade | 7. You’re all set! |
Notes:
Requires App Version 3.50 (iOS/Android) or later.
You will be charged for your new Level Up subscription, where applicable, and any holding period for your CRO lockup/stake will be extended by another 365 days.
Your new Crypto.com Prepaid Card will have a different card number. Please update your payment information for any linked services (e.g., Spotify, Netflix, etc.).
Please register a new Priority Pass™ account by following the steps here. If you already have a Priority Pass™ membership, you will need to use a different email address to register.
You cannot upgrade your card while your submitted address proof is under review. Please wait for the review to be completed before upgrading.
Ensure that your existing Crypto.com Prepaid Card is not frozen. Funds cannot be transferred to your new card if your existing card is frozen.
Is there a fee for card upgrades?
No, card upgrades are free for all Crypto.com Prepaid Cards. However, if you wish to apply for a physical Ruby Card, a shipping fee may apply for Level Up monthly subscribers.
Can I use my previous card while I apply for an upgrade?
Once you request a card upgrade, your previous card (virtual or physical) will be closed and can no longer be used.
You’ll receive a new virtual card to use instantly for online transactions. If you want a physical card, you can request one through the Crypto.com App after.